Eutiquio Cantu
Dallas,TX
Summary
RESULTS-DRIVEN BUSINESS MANAGER WITH 20+ YEARS BEING AN INSURANCE PROFESSIONAL. EIGHT YEARS OF OPERATIONS MANAGEMENT, ACCOUNTING, FINANCIAL ANALYSIS AND OVERSIGHT, HUMAN RESOURCES ADMINISTRATION, AND TEAM LEADERSHIP. BUDGET MANAGEMENT, STAFF SUPERVISION, OVERSEE FACILITIES, NEGOTIATE VENDOR CONTRACTS, AND ENSURE REGULATORY COMPLIANCE WHILE MEETING REVENUE COLLECTION GOALS. BILINGUAL IN ENGLISH AND SPANISH, WITH A STRONG BACKGROUND IN PROCESS IMPROVEMENT, COACHING, AND PERFORMANCE MANAGEMENT.
Experienced with managing business operations, leading teams, and driving strategic initiatives. Utilizes expertise in financial oversight and process optimization to enhance business performance. Track record of fostering team collaboration and achieving operational excellence.
Diligent superviosor with strong background in managing business operations and enhancing efficiency. Proven track record of leading teams and implementing process improvements that align with company goals. Demonstrated ability to manage financials and foster collaboration across departments.
Professional business leader with strong track record in overseeing operations, driving performance, and enhancing profitability. Adept at strategic planning, financial analysis, and process improvement, with focus on collaborative team management and adaptability to changing needs. Known for effective communication, problem-solving abilities, and commitment to achieving organizational goals.
Experienced Business Manager skillful in monitoring and managing daily business operations with focus on continuous improvement. Transforms underperforming operations into successful enterprises using resourcefulness and high-level business acumen. Decisive and analytical with seven years history of successful industry performance.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Business Manager
Our Lady of Perpetual Help Catholic Church
Dallas, TX
06.2024 - Current
- Manage organizational budget, accounts payable, and financial reporting
- Oversee six facilities, coordinating maintenance, repairs, and construction projects
- Negotiate vendor contracts and obtain competitive bids to control operational costs
- Supervise employees and report directly to executive leadership
- Plan and execute large-scale fundraising events, ensuring city permitting compliance
- Oversee donation collection, internal controls, and financial accountability
- Serve as HR Supervisor handling payroll, benefits enrollment, performance reviews, and HRIS support
Claims Arbitration Supervisor
GEICO
Richardson, TX
08.2020 - 02.2024
- Managed a team of 10 or more associates, ensuring deadlines and quality standards were met.
- Conducted coaching, performance evaluations, and weekly team meetings
- Approved timesheets, expense reports, and leave requests
- Interviewed, hired, and trained new employees
- Reported monthly performance metrics to senior management
- Supervised daily operations to ensure compliance with company policies and procedures.
- Implemented process improvements that increased operational effectiveness and reduced incident rates.
- Managed escalated customer inquiries, ensuring timely resolution and high satisfaction levels.
- Analyzed team performance metrics to identify trends and drive strategic resource allocation decisions.
Senior Arbitration Examiner
GEICO
Rchardson, TX
07.2015 - 07.2020
- Managed arbitration cases and filings with multiple insurance carriers
- Communicated with customers and partners regarding claim status and payments
- Served as arbitration panelist reviewing evidence and issuing decisions
Telephone Claims Adjuster
GEICO
Farmers Branch, TX
12.2005 - 06.2015
- Investigated auto and injury claims and conducted recorded interviews
- Determined liability on disputed claims and issued timely payments in compliance with regulations
- Negotiated medical and vehicle repair bills
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Worked flexible hours across night, weekend, and holiday shifts.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
Customer Service Supervisor
GEICO
Farmers Branch, TX
12.2002 - 11.2005
- Supervised call center staff and ensured service-level compliance
- Conducted performance reviews and coached team members
- Hired and trained new employees
- Led team to enhance customer satisfaction through effective issue resolution strategies.
- Developed training programs for new hires, improving onboarding efficiency and service quality.
- Implemented performance metrics, driving accountability and boosting team productivity significantly.
- Streamlined communication processes between departments, ensuring timely information flow and collaboration.
- Oversaw daily operations, ensuring adherence to company policies and maintaining compliance with industry regulations.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
Education
Bachelor of Science - Business Administration
Upper Iowa University
Fayette, IA05-2024
Skills
- Multitasking
- Customer relations
- Critical thinking
- Friendly, positive attitude
- Microsoft Word
- Project planning
Certification
ALL LINES INSURANCE ADJUSTER LICENSE
Languages
Spanish
Native or Bilingual
Timeline
Business Manager
Our Lady of Perpetual Help Catholic Church
06.2024 - Current
Claims Arbitration Supervisor
GEICO
08.2020 - 02.2024
Senior Arbitration Examiner
GEICO
07.2015 - 07.2020
Telephone Claims Adjuster
GEICO
12.2005 - 06.2015
Customer Service Supervisor
GEICO
12.2002 - 11.2005
Bachelor of Science - Business Administration
Upper Iowa University