Eutricia Gooden
Houston,TX
Summary
Dynamic professional with a proven track record at Harris Health System-LBJ Hospital, excelling in patient care and vital signs monitoring. Demonstrated compassion and leadership in supervising teams and enhancing operational standards across multiple sectors. Achieved significant improvements in patient satisfaction and operational compliance, leveraging expertise in HIPAA and basic life support. Compassionate Certified Nursing Assistant adept at bathing, grooming and feeding elderly and disabled patients. Familiar with advanced medical terminology and procedures.
Overview
16
16
years of professional experience
1
1
Certification
Work History
CNA
Harris Health System-LBJ Hospital
04.2018 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
District Manager
Houston Chronicle Corporate Office
01.2015 - 04.2018
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
Machine Operator
Valassis Direct Mail
11.2010 - 12.2015
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
Customer Service Manager
Wal-Mart Supercenter
03.2008 - 06.2015
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Followed through with client requests to resolve problems.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
No Degree - CNA
Houston Community College
Houston, TX08.2021
GED -
Cypress Springs High School
Cypress, TX01.2008
Skills
- Patient Care
- Vital signs monitoring
- Compassion and Empathy
- Bathing Assistance
- Basic Life Support
- Patient Transfers
- Recording vital signs
- HIPAA Compliance
- Direct Patient Care
- Inpatient Care
Accomplishments
- Achieved Recognition through effectively helping with Patients and Staff.
Certification
- CNA - Certified Nurse Assistant
Timeline
CNA
Harris Health System-LBJ Hospital
04.2018 - Current
District Manager
Houston Chronicle Corporate Office
01.2015 - 04.2018
Machine Operator
Valassis Direct Mail
11.2010 - 12.2015
Customer Service Manager
Wal-Mart Supercenter
03.2008 - 06.2015
No Degree - CNA
Houston Community College
GED -
Cypress Springs High School
Similar Profiles
Francesca SalinasFrancesca Salinas
Emergency Medical Technician Basic-CCT at Harris Health System-LBJ HospitalEmergency Medical Technician Basic-CCT at Harris Health System-LBJ Hospital
Ijeoma AkunneIjeoma Akunne
Medical Surgical Registered Nurse at Harris Health System-LBJ HospitalMedical Surgical Registered Nurse at Harris Health System-LBJ Hospital
Shon SkariaShon Skaria
Radiologic Technologist at Harris Health System-LBJ HospitalRadiologic Technologist at Harris Health System-LBJ Hospital
Brandon FordBrandon Ford
1st Gr. Stationary Engineer at Harris Health System-LBJ Hospital1st Gr. Stationary Engineer at Harris Health System-LBJ Hospital
Raviteja VaranasiRaviteja Varanasi
Senior Vice President at JPMorganChaseSenior Vice President at JPMorganChase