Eva Abundo
Johnson City,TN
Summary
Dedicated professional with a strong background in billing processes, administrative, management, instructor, medical and team collaboration. I have a strong work ethic, responsible, passionate and skilled and would be a great asset to your team.
Overview
17
17
years of professional experience
Work History
Medical Billing Coordinator
Genesis Medical Management Solutions
Houston, TX
04.2025 - Current
- Processed billing statements for accuracy and compliance with Texas Department of Insurance regulations.
- Collaborated with designated providers to resolve billing discrepancies efficiently.
- Managed patient accounts by updating information and tracking payment statuses.
- Assisted in developing streamlined billing procedures to enhance operational efficiency.
- Communicated with insurance carriers regarding outstanding balances..
- Adapted quickly to new billing software, enhancing workflow productivity.
- Collaborated with team members to improve communication and service delivery standards.
- Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
Operations Manager
IMD Insurance and Financial Services
Houston, TX
02.2022 - 05.2024
- Streamlined operational processes to enhance overall efficiency and reduce turnaround times.
- Led cross-functional teams in implementing workflow improvements, resulting in increased productivity.
- Analyzed performance metrics to identify areas for improvement and drive strategic initiatives.
- Developed training programs to enhance staff capabilities and ensure compliance with industry regulations.
- Facilitated communication between departments to improve collaboration and resolve operational challenges.
- Spearheaded projects aimed at enhancing customer satisfaction through improved service delivery standards.
- Trained and guided team members to maintain high productivity and performance metrics.
Senior Business Operations Manager
Brazoria County Counseling Center
Angleton, TX
03.2017 - 01.2022
- Led cross-functional teams to streamline operational workflows and enhance service delivery.
- Developed and implemented strategic initiatives to improve patient care and operational efficiency.
- Analyzed performance metrics to identify areas for improvement and drive organizational growth.
- Mentored junior staff, fostering professional development and knowledge sharing within the team.
- Oversaw budget management processes, ensuring optimal resource allocation aligned with organizational goals.
- Enhanced reporting mechanisms to increase transparency and accountability in operations management.
- Fostered a culture of innovation by encouraging team members to propose new ideas and solutions, leading to the development of cutting-edge strategies for business growth.
- Enhanced communication between departments by implementing effective collaboration tools and practices.
Medical Practice Management Degree Instructor
Kaplan Higher Education Corporation
Houston, TX
01.2010 - 01.2017
- Developed and delivered engaging course materials to enhance student comprehension and retention.
- Mentored and supported students, fostering a positive learning environment through individual feedback sessions.
- Implemented innovative teaching strategies to improve student engagement and course completion rates.
- Collaborated with faculty to refine curriculum, ensuring alignment with industry standards and educational objectives.
Allied Health Instructor, Medical Assistant
Kaplan Higher Education Corporation
Friendswood, TX
01.2009 - 01.2010
- Developed and implemented curriculum for allied health programs to enhance student learning experiences.
- Facilitated hands-on training sessions, ensuring competency in clinical skills among students.
- Mentored aspiring healthcare professionals, providing guidance on career pathways and industry standards.
- Collaborated with faculty to assess program effectiveness and identify areas for improvement.
Education
Bachelor of Science -
Lorenz University
02-2010
No Degree - Medical Assistant
Texas School of Business
04-2006
Skills
- ICD-10 knowledge
- Organizational growth
- Claims processing proficiency
- Motivation and initiative
- HIPAA compliance
- Professionalism and ethics
- Medical office software proficiency
- Accounts receivable management
- Teamwork and collaboration
- Customer service
- Billing and collection procedures
- Insurance verification
- Medical terminology
Timeline
Medical Billing Coordinator
Genesis Medical Management Solutions
04.2025 - Current
Operations Manager
IMD Insurance and Financial Services
02.2022 - 05.2024
Senior Business Operations Manager
Brazoria County Counseling Center
03.2017 - 01.2022
Medical Practice Management Degree Instructor
Kaplan Higher Education Corporation
01.2010 - 01.2017
Allied Health Instructor, Medical Assistant
Kaplan Higher Education Corporation
01.2009 - 01.2010
Bachelor of Science -
Lorenz University
No Degree - Medical Assistant
Texas School of Business