Eva Amar
Los Angeles,CA
Summary
Talented Customer Support Manager with expertise resolving issues within set time limits to maximize customer satisfaction. Excels at building customer loyalty and generating repeat business opportunities. Proven experience implementing large-scale customer service processes and managing support teams that span multiple locations.
Overview
8
8
years of professional experience
Work History
Senior Onboarding Speciliast
Phonexa
Glendale, CA
05.2019 - 08.2024
- Collaborated with leadership teams on initiatives aimed at improving overall organizational performance through effective onboarding processes.
- Developed and implemented onboarding plans for new clients.
- Updated knowledge base regularly with new product information and pricing details.
Customer Success Manager
Phonexa
Glendale, CA
05.2019 - 12.2020
- Provided guidance on how customers can maximize the value they receive from products and services.
- Implemented feedback loops from customers into product development processes.
- Provided customer onboarding and training to ensure successful product adoption.
- Developed and executed customer success strategies to increase retention rates.
- Developed plans and strategies to grow business and achieve company portfolio goals.
- Led cross-functional initiatives to streamline processes and enhance customer experience.
- Led customer onboarding processes, ensuring smooth transition and high satisfaction levels.
- Compiled customer feedback for cross-functional departments to improve product or service features.
Project Manager
HCT Packaging
Santa Monica, CA
01.2017 - 06.2019
- Cultivated strong customer relationships and acted as a primary point of contact for clients throughout the project lifecycle.
- Collaborate with sales staff, clients, and internal teams to define project scopes, objectives, and technical feasibility.
- Effectively managed changes in project scope, schedule, and costs using appropriate verification techniques.
Education
BBA - Marketing
LIM College
New York, NY05-2015
Skills
- Client Relations
- Customer Account Management
- CRM Software
Timeline
Senior Onboarding Speciliast
Phonexa
05.2019 - 08.2024
Customer Success Manager
Phonexa
05.2019 - 12.2020
Project Manager
HCT Packaging
01.2017 - 06.2019
BBA - Marketing
LIM College
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