Summary
Overview
Work History
Education
Skills
Timeline
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Taylor Anderson

New York

Summary

Detail-oriented and seasoned professional with over a decade of experience and an avidity for solving complex problems. Seeking to use proven porting management and client relations skills to improve quality, cost and time metrics for an expanding company.

Overview

13
13
years of professional experience

Work History

Senior Onboarding Specialist

Sangoma formerly Star2Star Communications
07.2015 - Current
  • Drive forward implementation of new systems from POS to installation, coordinating with MSPs and various departments
  • Advisor to 120+ MSPs in the Southeast and Midwest, never losing a partner over ten years
  • Created new workflow for system conversion, leading to less customer downtime and increased contract renewals
  • Ran lead on a 100+ location project over the course of 10 months, resulting in thriving partnership with new MSP
  • Built and maintained relationships with various telephony carriers, developing a decade of experience in porting and number maintenance

Lead Regional Producer

Don't Tell Comedy
06.2018 - 09.2019
  • Built NYC Chapter from the ground up, creating a thriving business
  • Booked and create relationships with notable comics such as Mark Normand, Nikki Glaser, and Sam Jay
  • Created a 12-location, 2-month venue rotation, maintaining rapport over my 15 months
  • Secured 6 month sponsorship with sweetgreen, distributing free products to one show a month
  • Promoted and produced shows across 3 different boroughs, growing notability of brand

Manager in Training

Enterprise Rent a Car
01.2013 - 07.2015
  • Writing service contracts in the fastest turn around branch in the country
  • Sold coverage at a career rate of over 70%
  • Maintained relationships with existing clients and provided unmatched customer service
  • Worked through backlogs of accounts payable, bringing overflow down to less than 1%

Education

Associates of Science -

Lehigh Carbon Community College
Schnecksville, PA
12.2011

High School Diploma - undefined

Catasauqua High School
Northampton, PA
12.2009

Skills

  • Onboarding
  • Procedure Compliance
  • Client Relations
  • Customer Service
  • Clerical Oversight
  • Project Management
  • LNP and E911 services

Timeline

Lead Regional Producer

Don't Tell Comedy
06.2018 - 09.2019

Senior Onboarding Specialist

Sangoma formerly Star2Star Communications
07.2015 - Current

Manager in Training

Enterprise Rent a Car
01.2013 - 07.2015

High School Diploma - undefined

Catasauqua High School

Associates of Science -

Lehigh Carbon Community College

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