Eva Belle
Los Angeles,CA
Summary
Hardworking and passionate leader with strong organizational skills eager to secure an entry-level Scrum Master position in Los Angeles County. Ready to help the team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Human Resources Assistant Manager
Amazon
MO, United States
10.2023 - Current
- Discovered and resolved complex employee issues that affected management and business decisions.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Skilled at working independently and collaboratively in a team environment.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
Customer Care Representative
TAAC LLC
Missouri, United States
05.2019 - Current
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Navigated multiple computer systems and applications to find information.
Adjunct for English & Communication Instructor
University Of Arkansas At Pine Bluff
Arkansas, United States
08.2014 - 05.2019
- Coached students on public speaking and presentation skills.
- Exhibited understanding of content, discipline and pedagogy as demonstrated through quality of design, execution of lessons and matching objectives and activities to Arkansa's standards.
- Demonstrated understanding of instructional planning and timely delivery paced by standards-based and data-driven instruction that engaged students, incorporated technology and made learning relevant for learners.
- Employed variety of instructional techniques and integrated and actively used technology and media consistent with needs and capabilities of students.
- Reviewed and analyzed data to measure and assess student growth aligned to instructional goals and course objectives and adjusted instructional strategies and content delivery.
Enrichment Instructor
UALR Children International
Arkansas, United States
09.2011 - 03.2013
- Met needs of different students by adapting teaching materials and methods.
- Organized activities to promote learning and increase student enjoyment.
- Created interactive activities to engage students and maximize learning.
- Worked with fellow teachers to devise and implement support plans to help students excel.
- Implemented research-based curriculum and instructional strategies for self-enrichment topics.
Education
Master of Arts - Journalism
University of Arkansas At Little Rock
Little Rock, AR12.2013
Bachelor of Arts - Mass Communication, Broadcast, Journalism
University of Arkansas At Pine Bluff
Pine Bluff, AR12.2010
Skills
- Agile Project Management
- Project Scope, Planning and Prioritizing
- Onboarding and Orientation
- Microsoft: Project, Word, Excel, Powerpoint
- Benefits Administration
- Time Management
- Milestone Development and Deliverables
- Team Leadership and Cross-Functional Collaboration
- Analytic Thinking and Problem-Solving
- Organizational Development
Certification
- SHRM-CP - SHRM Certified Professional
Timeline
Human Resources Assistant Manager
Amazon
10.2023 - Current
Customer Care Representative
TAAC LLC
05.2019 - Current
Adjunct for English & Communication Instructor
University Of Arkansas At Pine Bluff
08.2014 - 05.2019
Enrichment Instructor
UALR Children International
09.2011 - 03.2013
Master of Arts - Journalism
University of Arkansas At Little Rock
Bachelor of Arts - Mass Communication, Broadcast, Journalism
University of Arkansas At Pine Bluff