Eva Belle
Los Angeles,CA
Summary
Hardworking and passionate leader with strong organizational skills eager to secure an entry-level Scrum Master position in Los Angeles County. Ready to help the team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Human Resources Assistant Manager
Amazon
10.2023 - Current
- Discovered and resolved complex employee issues that affected management and business decisions.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Skilled at working independently and collaboratively in a team environment.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
Customer Care Representative
TAAC LLC
05.2019 - Current
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Navigated multiple computer systems and applications to find information.
Adjunct for English & Communication Instructor
University Of Arkansas At Pine Bluff
08.2014 - 05.2019
- Coached students on public speaking and presentation skills.
- Exhibited understanding of content, discipline and pedagogy as demonstrated through quality of design, execution of lessons and matching objectives and activities to Arkansa's standards.
- Demonstrated understanding of instructional planning and timely delivery paced by standards-based and data-driven instruction that engaged students, incorporated technology and made learning relevant for learners.
- Employed variety of instructional techniques and integrated and actively used technology and media consistent with needs and capabilities of students.
- Reviewed and analyzed data to measure and assess student growth aligned to instructional goals and course objectives and adjusted instructional strategies and content delivery.
Enrichment Instructor
UALR Children International
09.2011 - 03.2013
- Met needs of different students by adapting teaching materials and methods.
- Organized activities to promote learning and increase student enjoyment.
- Created interactive activities to engage students and maximize learning.
- Worked with fellow teachers to devise and implement support plans to help students excel.
- Implemented research-based curriculum and instructional strategies for self-enrichment topics.
Education
Master of Arts - Journalism
University of Arkansas At Little Rock
Little Rock, AR12.2013
Bachelor of Arts - Mass Communication, Broadcast, Journalism
University of Arkansas At Pine Bluff
Pine Bluff, AR12.2010
Skills
- Agile Project Management
- Project Scope, Planning and Prioritizing
- Onboarding and Orientation
- Microsoft: Project, Word, Excel, Powerpoint
- Benefits Administration
- Time Management
- Milestone Development and Deliverables
- Team Leadership and Cross-Functional Collaboration
- Analytic Thinking and Problem-Solving
- Organizational Development
Certification
- SHRM-CP - SHRM Certified Professional
Timeline
Human Resources Assistant Manager
Amazon
10.2023 - Current
Customer Care Representative
TAAC LLC
05.2019 - Current
Adjunct for English & Communication Instructor
University Of Arkansas At Pine Bluff
08.2014 - 05.2019
Enrichment Instructor
UALR Children International
09.2011 - 03.2013
Master of Arts - Journalism
University of Arkansas At Little Rock
Bachelor of Arts - Mass Communication, Broadcast, Journalism
University of Arkansas At Pine Bluff
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