Eva Cabrera
Summary
Organized and adaptable professional with a commitment to maintaining efficient office operations, delivering exceptional customer service, and resolving issues effectively in fast-paced environments.
Overview
25
25
years of professional experience
Work History
Secretary II
Whittier City School District
Whittier, CA
07.2022 - Current
- Manage the daily office operations with efficiency and accuracy.
- Maintain accurate records and documentation, supporting compliance with district policies and regulations.
- Handle confidential and sensitive information with discretion and professionalism.
- Demonstrate strong verbal and written communication skills through daily correspondence with staff, parents, and students.
- Responsible for accurately processing student enrollment documentation and maintaining organized registrations.
- Deliver high-quality customer service by promptly responding to inquiries and efficiently resolving issues.
- Contribute to a positive work environment through teamwork, staff support, training assistance, and strong interpersonal skills.
- Assist in the development and implementation of new procedures to improve attendance and overall operations.
Office Manager
Pioneer Behavioral Health Clinic
Bellflower, CA
09.2001 - 12.2021
- Managed day-to-day administrative functions that ensured efficient office operations.
- Responsibilities included prioritizing and completing daily tasks such as claim submissions, patient billing, appointment scheduling, managing doctor schedules, and registering new patients.
- Effectively handled insurance-related administrative processes, including insurance verification, pre-certification, and pre-authorization.
- Maintained under 6% claim denials on first-time claim submissions, resulting in consistent revenue flow.
- Demonstrated first-rate customer service skills when communicating with patients, Insurance companies, and healthcare providers.
- Successfully coordinated patient care with insurance companies, hospitals, and medical providers.
Education
Certificate of Completion - Microsoft Office
Hacienda La Puente Adult Education
06-2022
Certificate of Completion - Business Administration
Cerritos Community College
05-1993
High School Diploma -
Bell Gardens High School
06-1988
Skills
- Competent in Excel and Word
- Strong verbal and written communication
- Fluent in Spanish
- Strong work ethic
Timeline
Secretary II
Whittier City School District
07.2022 - Current
Office Manager
Pioneer Behavioral Health Clinic
09.2001 - 12.2021
Certificate of Completion - Microsoft Office
Hacienda La Puente Adult Education
Certificate of Completion - Business Administration
Cerritos Community College
High School Diploma -
Bell Gardens High School