Eva Campbell
Absecon,NJ
Summary
Catering & Banquet professional ready to bring organizational skills and results-driven approach to a new team. Known for delivering high-quality event experiences and fostering collaborative work environment. Reliable and adaptable, with strong event management and strategic planning skills.
Overview
24
24
years of professional experience
Work History
Director of Banquets & Catering
Resorts Casino & Hotel
03.2019 - Current
- Coordinated seamless transitions between events, optimizing room setups and teardowns to minimize downtime between functions.
- Evaluated post-event feedback from clients to identify areas of improvement for future events, continually refining service offerings as needed.
- Developed comprehensive training programs for new hires, expediting their integration into the team and enhancing overall staff performance.
- Managed budgets for multiple events simultaneously, ensuring cost-effective solutions without compromising quality standards.
- Increased revenue by strategically upselling additional services and customizing event packages for clients.
- Maximized team performance by providing ongoing coaching, feedback, and motivation to banquet staff members.
- Ensured compliance with local health codes, safety regulations, and company policies throughout all aspects of banquet operations.
- Led pre-event meetings with staff members to communicate essential information regarding event logistics, client expectations, and performance goals.
- Negotiated contracts with clients, resulting in mutually beneficial agreements that met financial objectives for both parties.
- Optimized resource allocation by analyzing historical data and making informed decisions on staffing levels, inventory management, and budgetary constraints.
- Established a positive work environment, fostering employee morale and reducing turnover rates among banquet personnel.
- Enhanced guest satisfaction by effectively managing banquet events and coordinating with various departments.
- Spearheaded successful event planning efforts for high-profile clients, elevating the company''s reputation within the industry.
- Developed strong relationships with vendors, ensuring timely delivery of products and services while minimizing costs.
- Streamlined banquet operations through the implementation of efficient processes and staff training initiatives.
- Collaborated with culinary teams to create customized menus that accommodated dietary needs while enhancing overall dining experience.
- Achieved high levels of customer retention through exceptional service delivery paired with personalized follow-up efforts after each event.
- Implemented innovative marketing strategies to attract new clientele,
- Enhanced financial controls to minimize theft and loss risks
Director of Catering Sales
Linwood Country Club
09.2013 - 03.2019
- Discussed client's event needs to develop recommendations for room options and possible menus.
- Increased event bookings by developing and implementing strategic catering sales plans.
- Analyzed sales trends to identify areas for improvement and implement targeted strategies to achieve goals.
- Improved internal communication between departments by implementing regular meetings between sales, kitchen staff, operations personnel.
- Responded to initial inquiries, coordinating facility tours and food sampling.
- Supervised catering staff to reinforce adherence to organizational policies and safety regulations.
- Negotiated contracts with clients, securing favorable terms that maximized profitability for the company.
- Managed budgets for multiple events, consistently meeting or exceeding financial targets while maintaining quality standards.
- Booked event facilities and coordinated set up and break down of dining, kitchen and outdoor areas.
- Provided exceptional customer service during all stages of the event planning process, earning repeat business from satisfied clients.
- Organized member events, corporate meetings, special events and social occasions to satisfy client requirements and increase facility revenues.
- (11/16 - 12/17) Interim Club House Manager, transitioning with new owners
Director of Catering
Golden Nugget Atlantic City Hotel, Casino & Marina
05.2011 - 09.2013
- In addition to responsibilities noted above -
- Retained by Landry's Corporation and assisted with full transition from Trump Marina Casino Resort to Golden Nugget, Atlantic City
- Collaborated with Landry's corporate sales and marketing teams to develop promotional materials, such as brochures and social media content, promoting catering services to prospective clients.
- Implemented innovative presentation techniques to showcase food offerings in an appealing manner, attracting new clients and increasing revenue.
Director of Catering
Trump Marina Hotel & Casino
09.2001 - 05.2011
- In addition to those responsibilities and accomplishments listed above, assisted the Director of Food & Beverage with full departmental budgeting and monthly forecasting; responsible for overseeing the administrative and scheduling needs for the Private Club, Pool Service (seasonal), The Deck Restaurant (seasonal)
- Active participant in company mentoring programs and employee assistance initiatives
Education
Food Marketing
St. Joseph's University
Philadelphia, PASkills
- Event management
- Menu development
- Marketing
- Budgeting expertise
- Detail orientation
- Teamwork and collaboration
- Customer service
- Organizational skills
- Effective communication
- Adaptability and flexibility
- Work Planning and Prioritization
- Interpersonal skills
Timeline
Director of Banquets & Catering
Resorts Casino & Hotel
03.2019 - Current
Director of Catering Sales
Linwood Country Club
09.2013 - 03.2019
Director of Catering
Golden Nugget Atlantic City Hotel, Casino & Marina
05.2011 - 09.2013
Director of Catering
Trump Marina Hotel & Casino
09.2001 - 05.2011
Food Marketing
St. Joseph's University
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