Eva Cobos
Watsonville,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Loft Outlet
10.2024 - Current
- Manage on duty tasks such as effectively driving revenue,customer experience, overall store operations.
- Coach new and current associates on "in the moment" interactions and performance to maximize productivity and customer opportunity.
- Support business strategies and adjust tactics as needed to effectively reach goals, while clearly communicating direction to the team.
- Keyholder, performs open and closing procedures.
- Supports and maintains merchandise flow/freight processes while ensuring proper floorset execution to current visual standards.
- Assists with talent acquisition, associate development,retention and assist with new hire onboarding and ongoing training.
Counter Manager
Laura Mercier
08.2024 - 10.2024
- Achieve and exceed sales targets for the counter, analyze sales metrics, and develop strategies to drive revenue.
- Utilized product knowledge from skincare to the cosmetics line, that was carried to effectively assist every clients needs.
- Processed transactions accurately and efficiently using the POS system.
- Consulted and gave product demonstrations , which built strong client relationships and increased client loyalty.
- Monitored inventory levels and managed replenishment to ensure the counter was fully stocked and up to visual standards.
- Planned and connected with store management on creating brand events to boost sales during promotional periods and promote product launches.
Operations Manager
Ulta Salon and Cosmetics
02.2017 - 08.2024
- Promote positive accountability to meet or exceed the stores retail service goal, guest loyalty, payroll, omni channel, and retail shrink.
- Drive company profitability through operation excellence, leverage store sales forecast and payroll budget to store business needs.
- Maximized productivity while completing workload realignments, planograms, Ad set processes on time and within payroll budget.
- Took initiative to stay on trend with current trends, products and services to be more knowledgeable about ingredients and benefits.
- Effectively collaborated with said team by having open and honest communication, while instilling an inclusive environment that encourages growth and engagement of associates.
- Used task management tool to execute work load, including product and marketing resets,pricing updates, and replenishment for operational needs.
- Managed salon service, boutique and store supplies inventory and ordering processes, allocating budgets for those areas of the store.
Supervisor
Motherhood Maternity
08.2015 - 02.2017
- Supported Store Manager with day to day business goals.
- Focused on high ticket sales per client by connecting and servicing and building a clientele relationship.
- Maintained a one on one personal shopping experience with clients ensuring their needs are met during and after pregnancy.
- Trained associates on sales techniques and cash balancing.
- Managed inventory control and re-merchandising of store sets.
- Set timely and realistic monthly sales goals for the team, to ensure goals are hit not missed.
- Scheduled clientele appointments to ensure ongoing sales opportunities.
Education
High School Diploma -
Watsonville High School
Watsonville, CASkills
- Budget assistance
- Sales monitoring
- Recruiting and interviewing
- Workplace safety compliance
Timeline
Assistant Manager
Loft Outlet
10.2024 - Current
Counter Manager
Laura Mercier
08.2024 - 10.2024
Operations Manager
Ulta Salon and Cosmetics
02.2017 - 08.2024
Supervisor
Motherhood Maternity
08.2015 - 02.2017
High School Diploma -
Watsonville High School