Eva Cole
Pearland,TX
Summary
Proven performer in high-pressure environments, adept at managing large volumes of inbound calls with exceptional patience and professionalism. At United Airlines, I excelled in enhancing customer satisfaction and resolving complex issues, leveraging my CRM software expertise and superior problem-solving skills to benefit both clients and the company. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
32
32
years of professional experience
Work History
MileagePlus Phone Agent
United Airlines
02.1991 - 09.2022
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Managed high call volumes (50-75 calls a day) during peak periods while maintaining a calm demeanor and professional attitude.
- Handled escalated calls with professionalism, finding resolutions that satisfied both customer needs and company guidelines.
Education
High School Diploma -
Pearland High School
Pearland, TX05.1970
Skills
- Client interactions
- Customer Assistance
- Patience and Tolerance
- High volume environments
- Typing Speed
- Telephone Etiquette
- CRM software knowledge
- Complaint Handling
- Customer Service
- Problem-solving skills
- Inbound phone calls
- Product Knowledge
- Communicating with clients
Timeline
MileagePlus Phone Agent
United Airlines
02.1991 - 09.2022
High School Diploma -
Pearland High School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The task ahead of me is never greater than the power behind me
Unknow
Crafting, traveling, playing Bunco
I'm looking forward to working with MLSBCC at the port of Galveston. I enjoy working with people, it will fun to see people getting excited about the ship and having fun of a life time. I know I can add to the passenger experience sailing on Carnival Cruse Line.
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