Eva Enriquez
Murrieta,CA
Summary
Dynamic and dedicated working professional with extensive experience in customer service that is proficient in handling multiple tasks, utilizing electronic medical record systems, and providing excellent customer service to patients and staff. Looking to incorporate customer service skills into the health field as a medical billing/coding professional and medical interpreter.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Temecula Valley Family Physicians
09.2024 - Current
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduling appointments and processing lab orders, referrals, and documentation.
- Translated documents about treatment directions and helped non-English speaking patients fill out medical forms.
Beverage Server
Harrahs Casino And Resort
02.2022 - 09.2024
- Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
- Answered customers' questions, recommended items, and recorded order information..
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Customer Service Cashier
Casino Pauma
07.2015 - 02.2022
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
Education
Medical Billing And Coding
High Desert Medical College
Temecula, CA12-2024
Skills
- CPT
- ICD-9
- ICD-10
- HCPS Level II
- Departmental support
- Correspondence drafting
- HIPAA confidentiality
- Spreadsheet tracking
Certification
- Certification: Medical Coding Billing
- HIPAA Compliance
Languages
Spanish- Fluent in reading, writing, speaking
Timeline
Front Desk Receptionist
Temecula Valley Family Physicians
09.2024 - Current
Beverage Server
Harrahs Casino And Resort
02.2022 - 09.2024
Customer Service Cashier
Casino Pauma
07.2015 - 02.2022
Medical Billing And Coding
High Desert Medical College
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