Eva Gaitan

Go through messages on Instagram for customers who placed orders

Help manager create shipping labels

Help create packaging for the business

Process claims to USPS for damaged deliveries

Help save receipts an organized monthly expenses for the business

• Assisted in maintaining organized office environment, ensuring efficient workflow and client interactions.
• Created and processed invoices for cleaning of apartments and properties
• Helped do payroll and collect hours from employees
• Pick up checks from the post office
• Go out and meet property managers, and take tours to get pricing of cleaning
• social media flyers and content

• Assisted clients with online banking inquiries, providing timely and accurate support.
• Facilitated user account management, ensuring secure access to banking services.
• Troubleshot technical issues related to online platforms, enhancing user experience.
• Educated clients on digital banking features, promoting efficient use of services.
• Collaborated with team members to enhance customer service strategies.
• Resolved client issues efficiently, improving overall satisfaction ratings.
• Developed knowledge of financial services products to provide informed support.
• Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
• Maintained updated records of all financial transactions to support traceability.
• Online support password reset balances for stocks

• Assisted customers with inquiries, providing accurate information about products and services balances , transactions, deposits , 1099s , online support & password rest.
• Resolved customer issues efficiently, ensuring satisfaction and loyalty.
• Maintained updated knowledge of bank policies and procedures to support clients effectively.
• Utilized CRM software to track interactions and enhance customer service quality.

• Responded to customer inquiries via web chat, providing accurate information and assistance.
• Collaborated with team members to enhance customer experience through effective communication strategies.
• Utilized CRM software to log interactions and track issue resolution progress.
• Adapted quickly to new tools and processes, ensuring seamless service delivery.
• Improved first contact resolution rate with thorough problem-solving skills and comprehensive product knowledge.
• Utilized available resources such as FAQs, product manuals, and help articles to quickly address customer inquiries and minimize escalations.
• Reduced wait times for customers by quickly connecting them to the appropriate department or representative.
• Managed multiple concurrent chats while maintaining a high level of efficiency and effectiveness in resolving issues.

Unload shipment

Stock shelves

Cashier

Returns

Upsell items

Take deposits to bank

Help customers measure their feet and get correct sizes.

Change displays in the store

Open and close the store