Eva Gonzalez
Spring,TX
Summary
Proven leader and adaptable worker with experience at Trudy's Hallmark and Smoothie King, skilled in cash handling accuracy, and exceptional customer service. Excelled in resolving complaints and boosting team performance through effective communication. Demonstrated resilience and accountability, enhancing store operations and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Key Holder
Trudy's Hallmark
08.2024 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions.
- Resolved customer complaints professionally, and carefully.
- Assisted with team responsibilities such as cleaning and product merchandising.
- Assisted customers in locating specific items they were looking for quickly resulting in customer satisfaction.
Team Captain
Smoothie King
07.2023 - 07.2024
- Maintained poise, optimism and bounced back quickly after mistakes to show teammates how to respond to negative situations.
- Set clear expectations for each member''s roles and responsibilities, leading to improved accountability.
- Enhanced team performance by implementing effective communication and collaboration strategies.
Education
Klein Collins High School
Spring, TXSkills
- Adaptability
- Customer service
- Cash handling and reconciliation
- Opening and closing coordination
- Store maintenance
- Cash handling accuracy
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Key Holder
Trudy's Hallmark
08.2024 - Current
Team Captain
Smoothie King
07.2023 - 07.2024
Klein Collins High School
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