Eva Goodman
Valrico,FL
Summary
Skilled in software applications and customer service, I excelled at the Tampa Metropolitan Area YMCA, enhancing member experience across 14 locations through effective communication and meticulous attention to detail. Leveraged organizational skills to manage high call volumes and financial documentation, demonstrating a commitment to excellence and a proactive approach to problem-solving.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Call Center Representative
Tampa Metropolitan Area YMCA
02.2022 - Current
- Interacted with a diverse range of YMCA members and program participants across Tampa's 14 locations.
- Enrolled members in various programs promptly.
- Accurately managed financial assistance documentation.
- Developed proficiency in using ActiveNet, the YMCA's primary software.
- Coordinated various additional projects alongside maintaining an orderly response to high call traffic.
Barista/Cashier
Starbucks
10.2021 - 02.2022
- Handled diverse responsibilities including order taking, cashiering, and beverage preparation.
- Facilitated guest satisfaction through excellent communication.
Education
High school diploma -
Brandon High School
Brandon, FL05.2021
Skills
- Software Familiarity
- Cash handling
- Communication skills
- Organizational skills
- POS System Management
- Retail math
- Basic math
- Cashiering
- Customer service
- Attention to detail
- Phone etiquette
Certification
CPR Certification, ARC, 04/01/24, 04/01/26, Certified through the ARC for CPR, AED and first aid.
Timeline
Call Center Representative
Tampa Metropolitan Area YMCA
02.2022 - Current
Barista/Cashier
Starbucks
10.2021 - 02.2022
High school diploma -
Brandon High School
CPR Certification, ARC, 04/01/24, 04/01/26, Certified through the ARC for CPR, AED and first aid.
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