Summary
Overview
Work History
Education
Skills
Certification
Work Preference
Timeline
Generic
Open To Work

N'Dia Chambers

Paterson,NJ

Summary

Analytical health insurance professional with proven experience in claim investigation, member support, and benefits coordination. Skilled in ITS/BlueCard systems, PPO/HMO plans, and Medicare guidelines. Proficient at identifying discrepancies, ensuring compliance, and resolving complex claims efficiently to support organizational goals and member satisfaction.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Call Center Representative

Horizon BCBSNJ
Newark, NJ
08.2024 - Current
  • Navigate computer systems to review information and provide accurate responses to members.
  • Analyze call data to identify customer feedback trends, informing service improvements.
  • Resolve customer complaints through effective communication and problem-solving skills.

Clerk Typist

Office of the Public Defender
Paterson, NJ
03.2023 - 08.2024
  • Executed clerical tasks such as data entry, filing, and correspondence handling to support office operations.
  • Leveraged office software to create reports and manage databases for improved information accessibility.
  • Supported preparation of court documents and filings to ensure accuracy and compliance with legal standards.
  • Maintained confidentiality and handled sensitive information with discretion.

Data Collection Technician

United States Postal Service
Teterboro, NJ
08.2021 - 03.2023
  • Collected, reviewed, and analyzed operational data to ensure accuracy for reporting.
  • Recommended process improvements based on insights from data trends.
  • Maintained accurate records of collected data to support effective reporting.

Education

High School Diploma -

John F. Kennedy Highschool
Paterson, NJ
06.2018

Some College (No Degree) - Sociology

Morgan State University
Baltimore, MD

Skills

  • Customer support
  • Insurance verification
  • Claim review
  • Coordination of Benefits (COB)
  • HIPAA & privacy compliance
  • PPO & HMO plan familiarity
  • Medicare guidelines
  • ITS & BlueCard system knowledge
  • Microsoft Office software

Certification

CPR Certified

Work Preference

Job Search Status

Open to work

Work Type

Full TimePart Time

Salary Range

$50000/yr - $200000/yr

Timeline

Call Center Representative

Horizon BCBSNJ
08.2024 - Current

Clerk Typist

Office of the Public Defender
03.2023 - 08.2024

Data Collection Technician

United States Postal Service
08.2021 - 03.2023

High School Diploma -

John F. Kennedy Highschool

Some College (No Degree) - Sociology

Morgan State University
N'Dia Chambers