Eva Henson
Yulee
Summary
General manager with over 3 years of experience in customer-focused operations, managing high-volume business environments and leading teams of 35 employees. Demonstrated ability to drive sales growth, resolve customer issues, and develop future leaders. Skilled in remote customer support and operations, utilizing strong communication, organization, and problem-solving abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
General Manager
Dine Hospitality Group
River City
04.2022 - Current
- Directed daily operations at high-volume location, leading team of 35+ employees to achieve performance goals consistently.
- Enhanced profitability by prioritizing customer service quality and optimizing operational effectiveness.
- Maintained customer satisfaction scores surpassing company benchmarks through consistent service quality.
- Implemented staff training programs that increased operational efficiency and strengthened team retention.
- Managed inventory, scheduling, budgeting, and vendor relations for cost-effective operations.
- Oversaw financial reporting and labor cost control while ensuring compliance with corporate standards.
- Utilized digital communication tools for effective staff coordination and timely corporate updates.
Education
High School Diploma -
Portage High School
Portage Skills
- Team leadership and remote coordination
- Performance optimization
- Cost management
- Scheduling and time management
- Conflict resolution and problem solving
- Customer service excellence
- Remote communication tools
- Data entry and reporting
- Training and onboarding
Accomplishments
Excellence sales - Customer Service & Retention - Food Cost, Labor & Supplies
Certification
Certified General Manager & Cafe Trainer
Timeline
General Manager
Dine Hospitality Group
04.2022 - Current
High School Diploma -
Portage High School