Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Eva Karapetyan

Glendale,CA

Summary

A detail-oriented, efficient, and enthusiastic professional renowned for outstanding internal and external communication aptitude. Possesses trilingual proficiency in written and spoken Armenian, English, and Russian. Demonstrates a track record of adeptly facilitating cross-functional teams to achieve effective conflict resolution and enhance customer satisfaction. Skillfully leverages existing knowledge and experience while eagerly pursuing the development, consolidation, and practical application of newly gained skills. Experienced in using 'ATHENA Health" to manage the daily schedules for up to 50 medical schedulers personnel. Exceptional team leader and analytical problem solver with solid skills in organizing work, coordinating supplies and managing records.

Overview

6
6
years of professional experience

Work History

Lead Scheduling Coordinator

WelbeHealth PACE
09.2022 - Current
  • Effectively troubleshoot and problem-solve issues and escalations; coach Welbe Advocates/Service Advocates on how to handle and/or resolve these issues in the future.
  • Serve as a liaison and represent as a member of the Welbe Advocate Hub leadership team both to internal and external stakeholders and customers
  • Model performance standard for turnaround time and accuracy service levels for scheduling and authorization entry
  • Assist in answering inquiries, addressing participant and provider questions, and escalated urgent matters.
  • Monitor daily performance, identify problems, and guide Welbe Advocates with little to no support – e.g., oversee incomplete orders, network provider capacity limitation, pending authorizations, orders requiring follow-up.
  • Proficiently manage the creation and dissemination of daily reports for schedulers.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Generated reports and tracked data to monitor operational priorities and scheduling.
  • Implementing training modules for new team members.

Service Advocate

WelbeHealth PACE
12.2021 - 09.2022
  • Facilitates HUB operations of the newly founded WelbeHealth PACE (Program of All-Inclusive Care for the Elderly) programs nationwide
  • Serves as both the scheduler and member liaison to provide comprehensive primary care and social services for all community members
  • Schedules all participant appointment requests (direct and via orders and ticklers in the EMR) for WelbeHealth team members, home providers, and network provider partners
  • Maintains current and accurate records of all scheduled appointments – scheduled times, outcomes (e.g., appointment occurred or not, reasons for rescheduling)
  • Compartmentalizes authorization orders to be distributed amongst provider/clinical staff of HUB operations
  • Serves in all capacities as needed which include triage of orders, scheduling of orders, and authorization entries.

Medical Scheduler/Receptionist

Axon Neurology
07.2021 - 10.2021
  • Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
  • Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
  • Processed payments and managed financial records to facilitate proper billing and tracking of payment history.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.

Medical Assistant

National Center of Oncology
01.2018 - 04.2021
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Oriented and trained new staff on proper procedures and policies.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.

Medical Receptionist

National Center of Oncology
01.2018 - 04.2021
  • Checked patient insurance, demographic, and health history to keep information current.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Conducted patient intake interviews, recording and documenting relevant information.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.

Education

Associate of Arts - Sociology

Glendale Community College
Glendale, CA
05.2023

Skills

  • Human Resources Understanding
  • Time Management Skills
  • Telephone Etiquette
  • Scheduling
  • Customer Support
  • Administrative Duties
  • Performance Review
  • Training Junior Team Members
  • Patient Engagement
  • Staff Management
  • EMR Systems
  • Workflow Planning
  • Coaching and Mentoring
  • Workflow Processes
  • New Employee Orientation

Additional Information

  • Exclusively seeking remote employment opportunities in leadership roles.

Languages

Armenian
Native or Bilingual
English
Native or Bilingual
Russian
Professional Working

Timeline

Lead Scheduling Coordinator

WelbeHealth PACE
09.2022 - Current

Service Advocate

WelbeHealth PACE
12.2021 - 09.2022

Medical Scheduler/Receptionist

Axon Neurology
07.2021 - 10.2021

Medical Assistant

National Center of Oncology
01.2018 - 04.2021

Medical Receptionist

National Center of Oncology
01.2018 - 04.2021

Associate of Arts - Sociology

Glendale Community College

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Eva Karapetyan