Eva Kirchberg
Summary
Compassionate professional in social services field, known for high productivity and efficiency in task completion. Skilled in client assessment, case management, and crisis intervention. Excel at communication, empathy, and problem-solving to support diverse populations effectively.
Overview
18
18
years of professional experience
2
2
years of post-secondary education
Work History
Sr. Social welfare examiner
Herkimer County Department of Social Services
Herkimer
08.2008 - Current
- Evaluated applications for benefits according to established guidelines, policies, and procedures.
- Conducted interviews with clients to assess needs and gather necessary information.
- Developed individualized service plans based on client needs and goals.
- Monitored compliance with deadlines related to benefit applications or renewals.
- Maintained detailed case notes and records of client interactions.
- Initiated investigations into potential fraud or abuse by recipients of public assistance funds.
- Advocated for low-income individuals in eviction or foreclosure proceedings to secure housing stability.
- Facilitated client support by maintaining contact with employers, landlords, schools, and hospitals.
- Assessed clients' needs for additional support or referrals for specialized services such as mental health treatment or job training programs.
- Advised claimants on their rights under various Social Security laws and regulations.
- Identified and connected clients with available resources by collaborating with community organizations.
- Performed periodic reviews of existing cases to assess progress toward goals set forth in service plans.
- Assisted homeless clients with procuring mental health support and other various community resources.
- Coordinated with community organizations to connect clients with additional resources.
- Advised clients on program requirements and provided guidance on applications.
- Collaborated with team members to improve service delivery processes and efficiency.
Education
Associate of Applied Science - Business Accounting
Herkimer County Community College
Herkimer, NY 01.2006 - 05.2008
Skills
- Eligibility determination
- Case assessment
- Client assessment
- Benefits administration
- Application processing
- Policy interpretation
- Community engagement
- Vulnerable Population Support
- Problem solving
- Critical thinking
- Effective communication
- Oral communication
- Teamwork
- Self motivation
- Staff management
- Workflow management
- Active listening
- Time management
- Crisis management
- Case documentation
- Problem-solving
- Social services knowledge
- Customer service
References
References available upon request.
Timeline
Sr. Social welfare examiner
Herkimer County Department of Social Services
08.2008 - Current
Associate of Applied Science - Business Accounting
Herkimer County Community College
01.2006 - 05.2008