Terrah Chesebro
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Consumer-focused Social Welfare Examiner with 4 years of experience. Recognized for extensive knowledge of community resources and alternative social services agencies. Proficient with state, federal welfare services, policies and procedures. Strength in working with diverse populations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.
Overview
10
10
years of professional experience
Work History
Social Welfare Examiner
Oneida County Department Of Social Services
02.2020 - Current
- Reviewed application process with applicants and assisted in preparation of documents to apply for SNAP benefits.
- Managed sensitive client information with utmost confidentiality, adhering strictly to privacy regulations.
- Ensured compliance with federal, state, and local regulations by staying current on policy updates and implementing changes accordingly.
- Assisted applicants in coordinating and referring to other appropriate social service agencies.
- Provided exceptional customer service, addressing client inquiries and concerns in a timely and empathetic manner.
- Endured accuracy of applicant's eligibility by compiling, recording and evaluating financial data provided by applicant.
- Conducted applicant/recertification interviews and determined eligibility for SNAP program.
- Reduced fraud instances through vigilant monitoring of cases and coordinating investigations when necessary.
Clothing Lead
Runnings Distribution Center
04.2018 - 02.2020
- Prepared boxes, pallets and crates for outgoing shipments.
- Maximized workforce productivity through effective communication of daily goals, priorities alignment, and performance feedback discussions among team members.
- Collaborated effectively with other departments such as purchasing and customer service to address inventory discrepancies or order issues, resulting in improved inter-departmental cooperation.
- Reduced order processing times through effective coordination with team members and cross-functional departments.
- Assisted in maintaining optimal staffing levels by participating in recruitment, training, and development of new team members.
Assistant Manager
Circle K
05.2014 - 04.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Education
GED -
Oneida County BOCES
Rome, NY09.2010
Skills
- Oral communication
- Eligibility Determination
- Customer Service
- Problem-Solving
- Policy Interpretation
- Case Documentation
- Collaboration and Teamwork
- Maintaining Client Records
- Eligibility Requirements
- Application Processes
- Data Entry Software
- Client Needs Assessments
Timeline
Social Welfare Examiner
Oneida County Department Of Social Services
02.2020 - Current
Clothing Lead
Runnings Distribution Center
04.2018 - 02.2020
Assistant Manager
Circle K
05.2014 - 04.2018
GED -
Oneida County BOCES
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