Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eva Leonard

Clermont,FL

Summary

Hardworking Process Assistant offering familiarity with Excel and Rodeo. Passionate about business success and talented at supporting company staff, office personnel and customer needs.

Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced warehouse environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.

First-rate Process Assistant with 1 year of experience guiding and supporting activities for Flow Planner program. Diligent about monitoring and documenting program information, presenting leaders with reports and rates. Team-player focused on assisting various staff with rates and production.

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.

Overview

2027
2027
years of professional experience

Work History

Server/ SP

Longhorn Steakhouse
Davenport
12.2022 - Current
  • Greeted LongHorn Steakhouse guests and presented menus with welcoming service.
  • Explained LongHorn Steakhouse specials and recommended menu items to diners.
  • Took food and beverage orders accurately and entered them into POS.
  • Delivered meals promptly and checked guest satisfaction throughout service
  • Coordinated with kitchen staff to ensure smooth order flow and timing
  • Refilled drinks, bread, and table supplies during busy meal periods
  • Handled guest requests and resolved concerns with calm, courteous communication
  • Processed payments and balanced checks using register and payment terminals
  • Maintained clean tables, dining areas, and service stations between guests
  • Provided excellent customer service to ensure satisfaction.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Provided exceptional service to high volume of daily customers.
  • Took orders from customers accurately and in a timely manner.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Assisted in training new servers.
  • Followed health safety guidelines when preparing and serving food products.
  • Checked food before serving it to customers.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Followed safety, sanitation, and quality standards during daily operations.

Process Assistant

Amazon Fulfillment
Auburndale, FL
09.2020 - 11.2021
  • Trained staff members to implement and maintain approved and established process improvements in assigned functional areas.
  • Supported special projects upon request from department manager.
  • Worked manufacturing shifts in various capacities to understand and experience process issues and potential improvements firsthand.
  • Communicated with management, line workers, engineering and customers to understand process improvement areas and collaborate for solutions.
  • Kept meticulous reports and documentation detailing daily processing activities, updated logs and submitted timely reports for supervisor review.
  • Advised and assisted specific staff members to support understanding of changes and implementation of streamlined processes.
  • Coached and trained production leads on general process concepts, lean manufacturing and how to identify potential improvements without assistance.
  • Responded to advanced issues with professional and relationship-focused approach.

Owner/Operator

First Choice 4 Cleaning Services, L.L.C
Haines City , FL
06.2015 - 09.2020
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
  • Developed business and marketing plans and prepared monthly financial reports.
  • Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
  • Set pricing structures according to market analytics and emerging trends.
  • Trained teams on specific operations and requirements for each job site, including applicable procedures and techniques.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Secured long-term accounts, managing sales presentations to promote product and brand benefits.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Hired and mentored core start-up team, working to outline initial company policies and procedures.
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
  • Analyzed client business needs and assisted in determining appropriate resources and strategies.
  • Directed hiring and training of new department managers to drive organizational improvements.

Server/ Bartender/ QA/ Manager

Chilis's Bar and Grill
Clermo
  • Provided attentive table service in fast-paced restaurant environment.
  • Mixed cocktails and prepared bar beverages following house recipes.
  • Verified guest identification and followed alcohol service policies.
  • Managed drink orders, food orders, and timely item delivery.
  • Maintained clean dining and bar areas throughout service.
  • Handled cash, credit card payments, and closing procedures.
  • Communicated guest needs clearly with kitchen and bar staff.
  • Restocked glassware, liquor, and service supplies for shift readiness.
  • Effectively multitasked within fast-paced environment.
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Supervised server schedules and shift coverage for smooth restaurant operations.
  • Trained servers on service standards, menu knowledge, and guest communication.
  • Monitored dining room activity and resolved guest concerns during service.
  • Coordinated with kitchen staff to support accurate order flow.
  • Reviewed service procedures and reinforced compliance with restaurant policies.
  • Managed opening and closing tasks for front-of-house readiness.
  • Updated server assignments and floor plans based on daily business needs.
  • Supported team communication to maintain consistent guest service across shifts.
  • Collected cash sales from employees to properly tip each server after shift.
  • Communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.

Education

High School Diploma -

St. Cloud High School
Saint Cloud, FL
05.2000

Skills

  • Year-end processing
  • Order preparation
  • Production deadline management
  • Photo processing
  • Check processing
  • Invoicing and billing
  • Data entry documentation
  • Calendar management
  • Issue response and resolution
  • Report development
  • Meeting planning
  • Technologically savvy
  • Document retrieval
  • QuickBooks expert
  • Report analysis
  • Workers' compensation knowledge
  • Recordkeeping and bookkeeping
  • Expense reporting
  • Report generation
  • Accounting support
  • Employee training and development
  • Database entry
  • Editing and proofreading
  • 10-key proficiency
  • New business development
  • Schedule management
  • Excel spreadsheets
  • Meeting participation
  • English, Spanish and Portuguese
  • Employee training
  • Team leadership
  • Inventory control
  • Supplier relations
  • Effective communication
  • Problem solving
  • Attention to detail
  • Conflict resolution
  • Strategic thinking
  • Decision-making
  • Data analysis
  • Clear communication
  • Risk management
  • Complex Problem-solving
  • Safety procedures
  • Emergency response
  • Schedule preparation
  • Product management
  • Recruiting and interviewing
  • Trend analysis
  • Policy implementation
  • Staff development
  • Cross-functional teamwork
  • Expense tracking
  • Marketing
  • Coaching and mentoring

Timeline

Server/ SP

Longhorn Steakhouse
12.2022 - Current

Process Assistant

Amazon Fulfillment
09.2020 - 11.2021

Owner/Operator

First Choice 4 Cleaning Services, L.L.C
06.2015 - 09.2020

High School Diploma -

St. Cloud High School

Server/ Bartender/ QA/ Manager

Chilis's Bar and Grill
Eva Leonard