Eva Lewis
Richmond,Virginia
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
10
10
years of professional experience
Work History
Sr Fraud Coordinator
Capital One
09.2016 - 07.2023
- Provided support to agents assisting customers with Fraud related issues
- Provided mentoring and feedback to peers to help with performance trends and improvements
- Credit Bureau Disputes - Charged Off Fraud Investigations
- Review fraud claims for charged off accounts
- Verify account activity, customer identity, and account validity
- Use of multiple systems at once to service customer needs.
- Review and monitor employment applications for internal departments
- Scheduled and conducted interviews in-person and virtually
- Communicated employment offers and conducted new hire orientation
- Conducted career development reviews
- Coordinated volunteer events
Fraud Coordinator
Capital One
- Review fraud reports to analyze fraud losses and identify pattern trends
- Verify account activity, customer identity, and account validity
- Made outbound call to established customers
- Use of multiple systems at once to service customer needs.
Identity Protection Team SME
Capital One
- Provides support to our new hires and training region
- Supports with training, activities, and training materials during the class as well as during nesting.
Performance Enhancement & Knowledge Facilitator
Capital One
- Learned to handle diverse people and views in and outside of the classroom
- Balance multiple priorities and effectively execute on deliverables
- Facilitate, train and support classes.
Fraud & Disputes Training Leader
Capital One
- Gained a solid understanding of how the Associate Readiness teams supports operations
- Improved communication and organizational skills from facilitating multiple training classes
- Enhanced facilitation, training, presentation, and content writing skills.
Team Supervisor
Alorica
08.2015 - 08.2016
- Cross-trained and provided back-up for other customer service representatives when needed
- Trained, coached, and developed 20+ new employees quarterly
- Worked with payroll system Spectrum
- Performed disciplinary actions and created behavioral development plans for agents.
Asset Recovery Expert
Professional Bureau of Collects of Maryland
10.2013 - 07.2015
- Responsible for maintaining assets by consulting with customers regarding their delinquent accounts
- Set up payment plans
- Used fraud analysis skills and investigative skills to locate customer information.
Floor Manager
Professional Bureau of Collects of Maryland
- Managed agent statistics for teams of 8 - 16, addressing areas opportunity
- Trained and developed agents to meet department and business goals
- Lead projects to help train and develop agents more efficiently.
Education
Bachelor of Business Administration -
Strayer University
Chesterfield, VA06.2023
Associate in Arts/ Business Administration -
Strayer University
Chesterfield, VA10.2022
Advanced Diploma -
Greensville County High
Emporia, VA06.2007
Skills
- Administrative Leadership
- Business Administration
- Resource Allocation
- Document Management
- New Employee Training
- Performance Monitoring
- Staff Training
- Educational Material Development
- Employee Presentations
- Lesson Planning
- Mentorship
Timeline
Sr Fraud Coordinator
Capital One
09.2016 - 07.2023
Team Supervisor
Alorica
08.2015 - 08.2016
Asset Recovery Expert
Professional Bureau of Collects of Maryland
10.2013 - 07.2015
Fraud Coordinator
Capital One
Identity Protection Team SME
Capital One
Performance Enhancement & Knowledge Facilitator
Capital One
Fraud & Disputes Training Leader
Capital One
Floor Manager
Professional Bureau of Collects of Maryland
Bachelor of Business Administration -
Strayer University
Associate in Arts/ Business Administration -
Strayer University
Advanced Diploma -
Greensville County High
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