Eva Marie Castillo
Summary
Dynamic and personable professional with a diverse background in catering assistance, reception, concierge services, summer camp counseling, private nannying, and daycare supervision. Expertise in customer service, front-desk operations, and childcare management, consistently maintaining organized and welcoming environments. Renowned for exceptional communication skills, multitasking abilities, and a dependable work ethic in fast-paced, people-focused settings. Committed to delivering outstanding service and fostering positive experiences for clients and colleagues.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Daycare Worker
Martha’s Daycare
04.2025 - 12.2025
- Distributed food, napkins, and beverages in preparation for snack time.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Taught children to organize toys, wash hands, and share by leading by example.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Private Nanny
Private Family Employer
03.2024 - 12.2024
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Built positive and nurturing environments to support child social and emotional growth.
- Taught children everyday skills and language.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
Summer Camp Counselor
YMCA of Greater New York
05.2024 - 09.2024
- Implemented camp activities fostering physical, social, and emotional growth.
- Led groups of children safely through variety of camp activities.
- Worked with children of varying age, interest, skill, and developmental levels.
- Supported children by actively listening and offering encouragement.
Catering Server
Local Eatery & Bar
11.2024 - 04.2025
- Delivered exceptional service at high-profile events, enhancing guest satisfaction. Managed multiple tables efficiently, ensuring timely service and attention. Collaborated with kitchen staff to ensure seamless food presentation and quality. Maintained cleanliness and organization of dining areas, promoting a welcoming atmosphere. Demonstrated adaptability in fast-paced environments, exceeding service expectations.
Concierge
Maverick Concierge
12.2023 - 03.2024
- Worked as a concierge, providing personalized guest services including booking reservations, coordinating transportation, offering local recommendations, and ensuring a welcoming and high-quality guest experience in a fast-paced environment. Delivered personalized services to clients, enhancing guest satisfaction and fostering repeat business through attentive care.
Receptionist
The Joint Chiropractic
06.2023 - 11.2023
- Served as a front desk receptionist handling multi-line phone systems, greeting clients and visitors, scheduling appointments, managing office supplies, and supporting administrative tasks to ensure smooth daily operations and excellent customer service.
Education
Degree in progress - Political Science
John Jay College of Criminal Justice
New York, NY01.2029
High School Graduate -
Pomfret School
Pomfret, Connecticut01.2024
Skills
- Customer service
- Safety and supervision
- Housekeeping
- Microsoft office
- Behavior management techniques
- Child development expertise
- Health and safety
- Conflict resolution
- Early childhood education
- Handling complaints
- Child development
- Multitasking in fast-paced environments
- Communication
- Problem-solving
- Call answering and routing
- Cash handling
- Scheduling
- Table bussing
- Food & Beverage service
- Time Management
- Cleaning and sanitizing
Certification
First Aid/CPR Certified
Languages
English
Spanish
Timeline
Daycare Worker
Martha’s Daycare
04.2025 - 12.2025
Catering Server
Local Eatery & Bar
11.2024 - 04.2025
Summer Camp Counselor
YMCA of Greater New York
05.2024 - 09.2024
Private Nanny
Private Family Employer
03.2024 - 12.2024
Concierge
Maverick Concierge
12.2023 - 03.2024
Receptionist
The Joint Chiropractic
06.2023 - 11.2023
Degree in progress - Political Science
John Jay College of Criminal Justice
High School Graduate -
Pomfret School