Eva Martinez
Santa Ana,CA
Summary
Hardworking Student offering part-time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills.
Overview
7
7
years of professional experience
Work History
Shift Leader/Team Member
The Halal Guys
Tustin, CA
07.2021 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues to maintain customer satisfaction.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained clean and well-organized production areas to avoid violations.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Cashier
Jack In The Box
Santa Ana, CA
01.2020 - 07.2020
- Worked alongside the same manager twice for a total of one year.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Used POS system to enter orders, process payments, and issue receipts.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Learned the position of prep/cook and provided backup at key times.
Hostess
IHOP
Santa Ana, CA
07.2018 - 07.2019
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Used cash registers and credit card machines to cash out customers.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Monitored seating area and checked restrooms regularly to keep spotless.
Hospital Volunteer
Fountain Valley Regional Hospital
Fountain Valley, CA
09.2016 - 06.2018
- Adhered to policies and procedures to promote hospital mission and vision.
- Conducted inpatient comfort care rounds to promote patient satisfaction.
- Provided support and companionship to patients in need of assistance.
- Reported patient requests, concerns and other observations to staff.
- Restocked supplies and filed paperwork to satisfy department leadership requests.
- Developed strong communication skills to convey messages to personnel by phone, email or text.
- Transported patients and helped with discharge procedures.
Mentor
Big Brothers Big Sisters Of O.C
Santa Ana, CA
09.2015 - 06.2018
- Assisted youth with homework assignments, sports and fitness, art and literacy.
- Maintained strict confidentiality in all situations unless abuse, neglect or threats identified.
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
Education
Bachelor of Arts - Psychology
UC Irvine
Irvine, CA06.2022
High School Diploma -
Segerstrom High School
Santa Ana, CA06.2018
Skills
- Strong customer service skills due to 2 years of restaurant experience
- Leadership and communication skills due to shift leader experience
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Shift Leader/Team Member
The Halal Guys
07.2021 - Current
Cashier
Jack In The Box
01.2020 - 07.2020
Hostess
IHOP
07.2018 - 07.2019
Hospital Volunteer
Fountain Valley Regional Hospital
09.2016 - 06.2018
Mentor
Big Brothers Big Sisters Of O.C
09.2015 - 06.2018
Bachelor of Arts - Psychology
UC Irvine
High School Diploma -
Segerstrom High School
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