Shaniya Roberts
Dallas,GA
Summary
I have awesome customer service skills, can handle a busy environment with a smile, and are a total team player. Being quick on my feet, accurate with orders, and having a good memory for menu items !would really make you stand out. Plus, a positive attitude and a willingness to learn are always super valuable.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Team Leader/Cashier/Cook
McDonald's
Dallas, GA
06.2021 - 08.2025
- Customer service
- Cashier
- As team leader you have to know how to do everything such cook.
- Cooked and prep freezer etc
- Clean areas / washed dishes
- Taking orders
- Refunds etc.
- Train crew members
- Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
- Achieved consistently high sales targets, exceeding monthly goals
- Handled cash transactions accurately and efficiently, ensuring register balances at the end of each shift
- Maintained a clean and organized store environment, including restocking sauces ,boxes , bags , frozen food etc and arranging merchandise displays
- Resolved customer complaints or concerns promptly, finding appropriate solutions to ensure customer satisfaction no excuses
- Built strong relationships with repeat customers through personalized service and follow-up communication
- Trained new employees on store procedures, product knowledge, and exceptional customer service standards
- Collaborated with team members to create a positive work environment focused on delivering exceptional customer service
- Managed cash register efficiently, processing transactions accurately while maintaining a friendly demeanor
- Provided product recommendations based on customer needs and preferences to drive sales
Shift Manager
Pizza Hut
Dallas, GA
03.2025 - 06.2025
- Maintained strict adherence to health and safety regulations, ensuring a clean and sanitary environment at all times
- Monitored food quality standards to ensure consistency in taste, presentation, and portion sizes
- Created effective marketing strategies to attract new customers through social media campaigns, local partnerships, and targeted promotions
- Managed and resolved conflicts between staff members to maintain a positive work environment
- Maintained accurate financial records, including daily sales reports, cash handling procedures, and payroll documentation
- Instituted regular staff meetings to improve communication, address concerns, and foster teamwork among employees
- Spearheaded efforts to achieve and maintain high standards of cleanliness and sanitation throughout the restaurant
- Open and close the store
- Prep Food for next day or next shift
- Take phone calls
- Do truck orders
Server
Sushi kingdom
Hiram, GA
01.2025 - 02.2025
- Prepared and cooked a variety of dishes, ensuring high quality and presentation standards
- Managed food inventory, minimizing waste and optimizing cost efficiency
- Followed recipes and portion control guidelines to consistently deliver delicious meals
- Worked closely with the chef to develop innovative recipes that met specific dietary requirements
- Maintained a clean and organized work area, adhering to sanitation regulations
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely order delivery.
- Resolved guest inquiries and concerns to enhance dining experience.
- Maintained cleanliness and organization of dining area throughout shifts.
- Assisted in inventory management and restocking of supplies as needed.
- Served food and beverages promptly with focused attention to customer needs.
Server/Cashier
Stars and Strikes Family Entertainment Center
Dallas, GA
09.2021 - 11.2021
- Customer service
- Clean tables
- Take orders
- Serving food and drink
- Communication with employees
- Maintained a clean and organized work area, including tables, chairs, utensils, and condiments
- Collaborated with kitchen staff to ensure accurate preparation of food orders according to customer preferences
- Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and ensuring timely delivery of food and beverages
- Effectively communicated daily specials, menu items, and drink options to customers, resulting in increased sales
- Managed cash transactions accurately and efficiently using POS system
- Achieved XX% upsell rate by recommending additional menu items or specialty drinks to enhance the dining experience
- Maintained a positive attitude even during high-stress situations to create a welcoming atmosphere for guests
Cook/Prep
Chene Wedding Venue
Hiram, GA
10.2020 - 12.2021
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Managed food and beverage orders efficiently, reducing wait times during peak hours.
- Coordinated with kitchen staff to ensure timely preparation and presentation of dishes.
- Resolved customer complaints promptly, maintaining high satisfaction levels across all interactions.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
Education
High school diploma - undefined
East Paulding High School
05.2023
Skills
- Retail price checking
- Experience working with stud
- Fast casual experience
- Cashiering
- Cash Handling
- Food industry
- Restaurant experience
- Customer returns handling
- Communication skills
- Payment card processing
- Food Handling
- Achieving sales targets
- Customer service
- Teamwork
- Order picking
- Stocking
- Experience with children
- Detecting counterfeit currency
- Cooking
- Greeting customers
- Phone etiquette
- Balancing cash drawers
- Busser
- Classroom management
- Cash register
- Math
- Food safety
- Depositing cash
- Culinary experience
- OpenTable
- Clothing store experience
- Cash register operations
- Heavy lifting
- Retail sales - Retail sales experience (1-2 years)
- Refund processing
- Serving Experience
- Leadership
- Chef
- Food service
- Food Preparation
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Hospitality service expertise
Certification
Driver's License
Languages
English
Timeline
Shift Manager
Pizza Hut
03.2025 - 06.2025
Server
Sushi kingdom
01.2025 - 02.2025
Server/Cashier
Stars and Strikes Family Entertainment Center
09.2021 - 11.2021
Team Leader/Cashier/Cook
McDonald's
06.2021 - 08.2025
Cook/Prep
Chene Wedding Venue
10.2020 - 12.2021
High school diploma - undefined
East Paulding High School