Eva Martinez
Milwaukee,WI
Summary
Results-driven social services professional with a strong background in case management, crisis intervention, and bilingual communication. Proven track record of enhancing client outcomes through effective case coordination and empathetic support. Excels in complex problem-solving and cross-functional collaboration to meet diverse client needs. Adept at navigating multicultural environments to foster inclusive and supportive community services.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bilingual Case Manager
Catholic Financial Life
Milwaukee, WI
07.2023 - Current
- Ensured successful outcomes through effective communication between clients and other service providers.
- Maintained accurate records of interactions with clients according to agency policies.
- Monitored progress of all cases assigned and provided follow-up as needed.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Streamlined life insurance application processes by meticulously verifying document authenticity
- Collaborated with other departments within the organization, such as Underwriting, Sales, Compliance and Claims Adjustment, when necessary.
Academic Advisor
Marquette University
Milwaukee, WI
11.2022 - 07.2023
- Provided academic advisement to students on degree requirements, course selection and university policies.
- Assisted in the development and implementation of orientation programs for new students.
- Developed resources for students to use when selecting majors or exploring career options.
- Advised students on a variety of issues, including financial aid opportunities, tutoring services and study abroad programs.
Pre-College Advisor
United Community Center
Milwaukee, WI
08.2021 - 11.2022
- Assisted college-bound students with the college application process, including essay writing and interview preparation.
- Organized and conducted college visits for high school juniors and seniors.
- Conducted workshops to inform parents and students of financial aid options available.
- Developed relationships with college admissions officers at various universities in order to provide up-to-date information regarding admission requirements.
- Facilitated group discussions among high schoolers about their post-graduation plans.
- Taught classes and presented self-help or information sessions on subjects related to education and career planning.
- Established contacts with employers to create internship and employment opportunities for students.
Bilingual Talent Aquistation Coordinator
ManpowerGroup
Milwaukee, WI
07.2020 - 08.2021
- Reviewed resumes, conducted phone screens, and managed candidate pipelines.
- Maintained Applicant Tracking System records of all applicants.
- Developed and implemented innovative recruiting strategies to attract diverse talent.
- Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
- Advertised and promoted open positions using social media and digital marketing procedures.
Education
Bachelor of Arts - Psychology
Cardinal Stritch University
Milwaukee, WI05-2020
Skills
- Referral management
- Cultural Competency
- Bilingual Communication
- Motivational Interviewing
- Care Coordination
- Recruitment
- Performance Tracking
- Crisis Management
- Program Development
Languages
Spanish
Professional
Certification
- Social Media Strategy
Timeline
Bilingual Case Manager
Catholic Financial Life
07.2023 - Current
Academic Advisor
Marquette University
11.2022 - 07.2023
Pre-College Advisor
United Community Center
08.2021 - 11.2022
Bilingual Talent Aquistation Coordinator
ManpowerGroup
07.2020 - 08.2021
Bachelor of Arts - Psychology
Cardinal Stritch University
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