Eva Matone
North Babylon,NY
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Waitress
Brownstones Coffee
12.2023 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Hostess
Brownstones Coffee
04.2022 - Current
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Dessert Server
Francessco's
11.2021 - 04.2022
- Monitored quality of plated desserts before presentation to guests, ensuring consistency with established standards.
- Maintained a clean and organized dessert station, adhering to strict hygiene standards and food safety regulations.
Cashier/Retail Sales Associate
Hollister.Co
06.2021 - 01.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Bachelor of Science - Science, Technology, And Society
Farmingdale State College
Farmingdale, NYBusiness
St. John's University
Jamaica, NY12.2023
High School Diploma -
North Babylon High School
North Babylon, NY06.2023
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Customer Assistance
- Work Ethic and Integrity
Timeline
Waitress
Brownstones Coffee
12.2023 - Current
Hostess
Brownstones Coffee
04.2022 - Current
Dessert Server
Francessco's
11.2021 - 04.2022
Cashier/Retail Sales Associate
Hollister.Co
06.2021 - 01.2022
Bachelor of Science - Science, Technology, And Society
Farmingdale State College
Business
St. John's University
High School Diploma -
North Babylon High School
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