Eva McElfresh
Abilene
Summary
Results-driven professional with extensive experience in retail management. Adept at implementing inventory management systems and fostering a collaborative team environment. Committed to driving operational excellence and ensuring superior service delivery to enhance customer satisfaction.
Overview
8
8
years of professional experience
Work History
Shop Manager
Double M Leather
Abilene, TX
08.2018 - Current
- Oversaw daily operations to ensure efficient workflow and high quality of service.
- Trained and mentored staff on product knowledge and customer service best practices.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Enhanced customer experience by streamlining checkout processes and addressing inquiries promptly.
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Kept orderly and accurate accounting records by monitoring sales documentation.
Education
Bachelor of Arts - English
Southern New Hampshire University
Hooksett, NH05-2027
Skills
- Customer service
- Employee management
- Health and safety
- Sound judgment
- Budgeting and finance
- Brand representation
- Decision-making
- Effective leader
- Teamwork and collaboration
- Calendar management
Timeline
Shop Manager
Double M Leather
08.2018 - Current
Bachelor of Arts - English
Southern New Hampshire University