Eva Merkulava

As a Customer Service Representative at a youth sports non-profit organization, I was responsible for managing customer inquiries via email and phone during the sports season. I provided prompt and accurate responses to customer questions and concerns, while maintaining a high level of professionalism and customer service. I also worked closely with other members of the organization to coordinate sports events, handle registrations, and manage administrative tasks as needed. Through my role, I helped ensure a positive experience for all customers, and I played an important part in the sports programs.

• Assisted customers with inquiries and product information.
• Resolved complaints to ensure customer satisfaction.
• Maintained accurate customer records in the database.