Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Eva Urrutia

Long Beach,CA

Summary

Dedicated customer service representative skilled in problem resolution, active listening, and complaint handling. Committed to enhancing customer satisfaction and fostering teamwork.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Chevron
Long Beach, CA
10.2025 - 01.2026
  • Assisted customers with inquiries, providing accurate information about products and services.
  • Processed customer transactions efficiently, ensuring timely service delivery.
  • Resolved customer complaints through effective communication and problem-solving techniques.
  • Collaborated with team members to improve service processes and enhance customer satisfaction.
  • Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
  • Mentored junior representatives, fostering a collaborative team environment focused on excellence in service.

Customer Service Representative

United Pacific
Long Beach, CA
09.2019 - 02.2025
  • Maintained records of customer interactions using CRM software for tracking and analysis.
  • Developed familiarity with safety protocols to ensure a secure environment for customers and staff.
  • Adapted quickly to changing service demands in fast-paced retail environment.
  • Provided feedback on common customer issues to support continuous improvement initiatives.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Sales Associate

Walmart
Phoenix, AZ
02.2015 - 03.2019
  • Assisted customers in locating products and answering inquiries to enhance shopping experience.
  • Processed transactions accurately using point-of-sale systems, ensuring efficiency at checkout.
  • Maintained organized merchandise displays, optimizing product visibility and customer engagement.
  • Collaborated with team members to manage inventory levels, reducing stock discrepancies.
  • Trained new associates on store policies and procedures to promote consistency and service excellence.
  • Implemented promotional displays in alignment with corporate guidelines, driving sales during events.

Education

High School Diploma -

Central Union
El Centro, CA
06-1997

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Customer relations
  • Complaint handling

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Representative

Chevron
10.2025 - 01.2026

Customer Service Representative

United Pacific
09.2019 - 02.2025

Sales Associate

Walmart
02.2015 - 03.2019

High School Diploma -

Central Union