Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Eva Rivera

Arkadelphia,AR

Summary

Experienced with handling cash transactions and providing excellent customer service. Utilizes effective communication to ensure customer satisfaction and resolve issues promptly. Track record of maintaining accuracy and efficiency in fast-paced environment.

Overview

4
4
years of professional experience

Work History

Customer Service Cashier

Donut Palace
08.2024 - Current
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Trained new cashiers, enhancing team efficiency and accuracy in transactions.
  • Handled cash with high accuracy and took care to check bills for fraud.

Customer Service Cashier

McDonald's
09.2022 - 08.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Processed customer orders and accurately handled payment transactions.
  • Answered product questions using knowledge of sales and store promotions.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.

Customer Service Representative

McDonald's
05.2021 - 09.2022
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Counted money in drawers at beginning and end of each shift.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

No Degree -

Henderson State University
Arkadelphia, AR
05-2027

High School Diploma -

Arkadelphia High School
Arkadelphia, AR
05-2023

Skills

  • Communication
  • Customer service
  • Language skills
  • Adaptability
  • Interpersonal communication

Accomplishments

Graduated High School while working a full time job while maintaining good grades. I'm also the first person in my family to further my education.

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Cashier

Donut Palace
08.2024 - Current

Customer Service Cashier

McDonald's
09.2022 - 08.2024

Customer Service Representative

McDonald's
05.2021 - 09.2022

No Degree -

Henderson State University

High School Diploma -

Arkadelphia High School

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