Eva Sulprizio
Van Nuys,CA
Summary
Dedicated Customer Service Representative with 20+ years of professional experience in customer-facing, high-volume environments across retail, healthcare, and media. Expertise in processing service requests in-person, by phone, and online; resolving billing and collections issues; researching and adjusting accounts; and performing accurate data entry. Strong communicator known for conflict resolution and organizational skills. Flexible, reliable, and committed to delivering accurate, professional service that supports departmental programs and builds community trust.
Overview
30
30
years of professional experience
Work History
Customer Service/Front End
Costco Wholesale
Van Nuys, California
10.2024 - 01.2025
- Assisted customers with purchases, billing questions, service requests, and in-person transactions.
- Supported merchandise returns, restocking, and organizing inventory while ensuring customer satisfaction in a high-volume environment.
- Provided clear communication and conflict resolution to maintain smooth front-end operations.
TV Commercial Production Supervisor & Manager
MJZ, RSA, Universal, Sony Studios, Park Pictures
Los Angeles, California
09.1997 - 12.2023
- Managed contracts, payroll, permits, and billing for high-budget productions, ensuring compliance with union/non-union regulations.
- Provided direct client and vendor support, handling requests, disputes, and service issues with professionalism and accuracy.
- Maintained financial records and performed data entry and account adjustments for budgets and schedules.
- Coordinated logistics for celebrity talent and production crews, requiring customer-facing service, attention to detail, and rapid problem-solving.
Office Manager
Pacific Surgery Center
Santa Monica, California
02.1995 - 06.1997
- Oversaw billing, accounts payable/receivable, and collections, including delinquent accounts.
- Responded to patient inquiries in-person and by phone, ensuring accurate information on services and programs.
- Performed account research, adjustments, and data entry to maintain accuracy in financial and medical records.
- Provided direct public contact, scheduling, and administrative support for multiple physicians.
Education
CNA, HHA, CPR Certification - Nursing
Saint Jude Nursing School
Panorama City, CA05-2024
Certification - Microcomputer Literacy
Los Angeles Valley College
Los Angeles02-2024
Some College (No Degree) - Continuing Nursing Education
Pierce College/Los Angeles Valley College
Los Angeles, CASkills
- Customer Requests In-person and phone transactions
- Billing, collections, and delinquent account resolution
- Customer account research and adjustment transactions
- Data entry and CRM systems (Microsoft Office, QuickBooks, Google Docs)
- Public Contact Conflict Resolution
- Program information and public communication
- Payroll & Financial Transactions
- CNA/HHA/BLS certified
Timeline
Customer Service/Front End
Costco Wholesale
10.2024 - 01.2025
TV Commercial Production Supervisor & Manager
MJZ, RSA, Universal, Sony Studios, Park Pictures
09.1997 - 12.2023
Office Manager
Pacific Surgery Center
02.1995 - 06.1997
CNA, HHA, CPR Certification - Nursing
Saint Jude Nursing School
Certification - Microcomputer Literacy
Los Angeles Valley College
Some College (No Degree) - Continuing Nursing Education
Pierce College/Los Angeles Valley College
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