Dedicated to offering exceptional assistance to team members and clients. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
10
10
years of professional experience
Work History
Receptionist & Accounts Payables Clerk
Golling Toyota of Warren
04.2022 - 05.2023
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Handled cash transactions and maintained sales and payments records accurately.
Responded to inquiries from callers seeking information.
Reviewed vendor invoices for appropriate documentation and validity prior to payment.
Member Service Teller
Extra Credit Union
03.2019 - 08.2020
Process standard teller transactions for members including servicing member accounts, accepting loan payments, managing safe deposit boxes, cashing checks, balancing cash drawers, & handling night deposits
Balances Automated Teller machines, Cash Recycler Machine (CRMs) often totaling over $100,000
Exceptional knowledge of Regulation D, E, filing CTRs, and debit/credit card disputes
Recommend products or services such as CDs, IRAs, money market accounts, loan and credit card options including refinancing options to increase financial well being.
Member Call Center Advisor
Community Choice Credit Union
11.2018 - 03.2019
Processing transactions via phone, e-mail, or chat, loan payments, loan payoff statements, and assisting with e-banking and mobile banking
Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
Process wire transfers, check systems for fraud alerts, Visa credit card statements, and setting up travel alerts for debit and credit cards
Member Services Associate
Alloya Corporate Federal Credit Union
02.2018 - 06.2018
Provided direct phone support and responded to tickets as related to Electronic Services
Process credit union transactions including payments systems, loan advances, requests for Security Purchases, ACH related transactions, balancing general ledger accounts, and process order requests to the Federal Reserve
Processing of both Domestic and International incoming and outbound wire transfers.
Lead Teller
Polish American Federal Credit Union
05.2013 - 11.2017
Assisted the supervisor with audits and daily balancing of the vault
Assumed a leadership role in the absence of the supervisor and maintained the credit unions normal operations and procedures, including branch opening and closing
Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
Education
General Studies & Pre-requisite courses for ADN Nursing Program - Nursing
Macomb Community College
Clinton Township, MI
2027
Certificate of Medical Billing - Medical Billing & Office Administration
Ross Medical Education Center
Madison Heights, MI
04.2013
Skills
Organization skills
Time Management
Verbal and written communication
Data entry
Patient Care
Vital signs monitoring
Bedside manner
Attention to Detail
Languages
Polish
Full Professional
Timeline
Receptionist & Accounts Payables Clerk
Golling Toyota of Warren
04.2022 - 05.2023
Member Service Teller
Extra Credit Union
03.2019 - 08.2020
Member Call Center Advisor
Community Choice Credit Union
11.2018 - 03.2019
Member Services Associate
Alloya Corporate Federal Credit Union
02.2018 - 06.2018
Lead Teller
Polish American Federal Credit Union
05.2013 - 11.2017
General Studies & Pre-requisite courses for ADN Nursing Program - Nursing
Macomb Community College
Certificate of Medical Billing - Medical Billing & Office Administration