Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Eva Torres

Hartford

Summary

Dependable employee seeking opportunity to expand skills and contribute to company success.

Considered hardworking,ethical,and detail-oriented. Well-organized administrative professional adept at smoothly answering patients and or customers questions and directing inquiries.

Overview

4
4
years of professional experience
1
1
Certification

Work History

PSL 2

Hartford Healthcare
04.2022 - Current
  • Support patients in their scheduling needs via inbound calls & outbound patient engagement.
  • Call resolution for appointment scheduling, canceling, rescheduling, patient registration and documentation in accordance with patient privacy and safety standards.
  • PSL take an average of 50-70 calls per day in a typical 8-hour day.
  • .Transcribe referrals & schedule from referrals
  • Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.

Administrative Assistant

Modern Floor Installation LLC
03.2020 - 08.2023
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Established administrative work procedures to track staff's daily tasks.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Managed filing system, entered data and completed other clerical tasks.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.

Dental Assistant

Manchester Dental Group
09.2021 - 02.2022
  • Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Educated patients on proper oral hygiene techniques, promoting long-term dental health.
  • Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.

Education

Dental Assistant Certification - Dental Assisting

Porter And Chester Institute - Rocky Hill
Rocky Hill, CT
04.2021

High School Diploma -

East Windsor High School
East Windsor, CT
06.2017

Skills

  • Appointment Scheduling
  • Insurance verifying
  • Eligibility Determination
  • HIPAA Compliance
  • Customer Service
  • Office Administration
  • Computer Skills
  • Infection control proficiency

Certification

Primary Care Training

Digestive Health & Surgery Training

Urology

Timeline

PSL 2

Hartford Healthcare
04.2022 - Current

Dental Assistant

Manchester Dental Group
09.2021 - 02.2022

Administrative Assistant

Modern Floor Installation LLC
03.2020 - 08.2023

Dental Assistant Certification - Dental Assisting

Porter And Chester Institute - Rocky Hill

High School Diploma -

East Windsor High School
Eva Torres