EVA TRINH
Weatherford,TX
Summary
Retail banking expert with 14 years of experience, focused on transaction processing, compliance and communication strategies. Adept at managing high-pressure situations. Recognized for improving operational workflows and enhancing customer satisfaction.
Overview
2
2
Languages
1
1
Certification
15
15
years of professional experience
Work History
ASSOCIATE BANKER MARKET EXPANSION
JPMorgan Chase
Weatherford, Texas
05.2022 - 05.2026
- Resolved client account inquiries and processed transactions efficiently.
- Provided training support for new employees to enhance onboarding experience.
PERSONAL BANKER/MANAGER ON DUTY
JPMorgan Chase Bank N.A
05.2015 - 04.2021
- Resolved customer complaints and issues, improving overall satisfaction.
- Educated customers on retail products and digital solutions, streamlining their experience.
RELATIONSHIP BANKER/SMALL BUSINESS SPECIALIST
JPMorgan Chase Bank N.A
06.2013 - 05.2015
- Identified and pursued new business opportunities through targeted outreach and networking, resulting in increased client base.
- Conducted regular client follow-ups to strengthen relationships and ensure alignment with financial goals.
TELLER
JPMorgan Chase Bank N.A
09.2011 - 06.2013
- Processed monetary transactions, ensuring accurate handling of deposits, withdrawals, and payments to maintain customer satisfaction.
Education
High School Diploma -
EL MONTE HIGH SCHOOL
El Monte, CA06-2010
Skills
- Transaction processing
- Attention to detail
- Analytical and problem-solving skills
- Critical decision-making
- Time management
- Communication skills
Languages
Chinese (Cantonese)
Professional
Vietnamese
Professional
Certification
Notary Public
Timeline
ASSOCIATE BANKER MARKET EXPANSION
JPMorgan Chase
05.2022 - 05.2026
PERSONAL BANKER/MANAGER ON DUTY
JPMorgan Chase Bank N.A
05.2015 - 04.2021
RELATIONSHIP BANKER/SMALL BUSINESS SPECIALIST
JPMorgan Chase Bank N.A
06.2013 - 05.2015
TELLER
JPMorgan Chase Bank N.A
09.2011 - 06.2013
High School Diploma -
EL MONTE HIGH SCHOOL