Eva Van Ordstrand
Monee,IL
Summary
Passionate Community Outreach Coordinator with in-depth understanding of marketing strategies, community relations techniques and workflow organization. Background in operations management focused on maximizing resource utilization to support scalable operations. Organized and systematic with natural relationship-building and leadership talents.
Overview
8
8
years of professional experience
Work History
Community Liaison
Charlie Health
Remote
11.2023 - Current
- Developed and implemented plans for outreach initiatives to engage community members across territories located throughout the Midwest and East Coast.
- Participated in strategic planning sessions to develop new strategies for engaging community organizations.
- Developed partnerships with organizations that serve similar communities in order to share resources.
- Actively promoted positive messaging about the organization's mission throughout multiple regions.
- Identified new resources within community and met with Clinical Outreach Directors to discuss ways to blend such capabilities with current programs.
- Distributed flyers, brochures or other informational or educational documents to inform members of targeted community.
- Established relationships with management, local leaders and community members to increase access to mental health resources and supports.
Business Development Coordinator
Charlie Health
Remote
05.2023 - 10.2023
- Coordinated resources across multiple teams to ensure successful implementation of projects.
- Conducted projects as requested by senior management to increase client conversion and find new referral sources for clinical outreach stakeholders, driving on-time deliverables, anticipating, and managing risks.
- Assisted with the research, application, and preparation for industry conferences and speaking opportunities.
- Managed, documented, and monitored new business opportunities through Salesforce.
- Assisted the outreach team with all aspects of office and outreach operations.
- Facilitated the creation & distribution of regional marketing materials and direct mail campaigns.
- Created and distribute business development assets / collateral for external educational meetings, presentations, and networking events.
- Researched and coordinated Charlie Health events for existing and prospective referral partners.
Operations Manager, Intake/Community Partnerships
Songbird Therapy
02.2022 - 03.2023
- Developed and monitored reporting to support client engagement, operational KPIs, and analytics to drive family team success
- Managed team of remote intake coordinators and insurance specialists
- Engaged employees to create safe, energetic work environment through feedback and recognition.
- Provided coaching and tailored family success plans to coordinators across various
regions while resolving high-severity escalations from clients. - Coordinated monthly departmental continued education trainings on various topics
- Increased department lead conversion from 30% to 80% from inbound qualified clients
- Maintained and integrated FreshSales systems
- Served as the decision-making resource and utilized critical thinking to analyze coordination for patient care associated across multidisciplinary departments
- Initiated and collaborated with outside providers for patient referrals
- Diagnosed root causes of KPI changes and developed solutions to address them.
Family Experience Specialist
Songbird Therapy
08.2021 - 01.2022
- Supported a caseload of 35 families from intake to treatment
Maintained a family satisfaction score of 95+ and a conversion of 80% - Onboarded and trained new team members on department and company protocols
- Created and implemented intake best practices to increase clinical client qualification from 25% to 88%
- Facilitated timely and efficient referrals for clients Songbird was unable to serve
- Established and maintained correspondence systems to manage information requests and distribution.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Maintained clinical records and required paperwork in compliance with agency standards.
- Made outbound calls to providers to obtain information necessary to create or update authorization.
Lead Case Supervisor
Total Spectrum LLC
05.2018 - 08.2021
- Managed and supervised a caseload of 6-10 clients between the ages of 3 and 16 diagnosed with Autism Spectrum Disorder in an in-home and clinic setting.
- Completed assessments of new and current clients (VBMAPP, ABLLS, AFLS) under the direction of a Board Certified Behavior Analyst.
- Trained and supervised a team of 25 Registered Behavior Technicians.
- Created client specific programming based on client's skill deficits for best possible outcomes.
- Completed progress assessments and reports for insurance based on client progress.
- Conducted parent education sessions for client families to provide further education and support individualized to their child.
- Proficient in Catalyst and Central Reach
- Completed scheduling of therapy teams to fulfill client's treatment authorization.
Education
Bachelor of Science - Psychology
Illinois College
01.2015
Skills
- Maintaining Compliance
- Operations Monitoring
- Performance Evaluation and Monitoring
- Workflow Optimization
- Process Improvement Strategies
- Multi-Unit Operations Management
- Staff Training and Development
- Policy Development and Enforcement
- Customer Relationship Management
- Project Development and Lifecycle
- Community Networking
- Project Management
Timeline
Community Liaison
Charlie Health
11.2023 - Current
Business Development Coordinator
Charlie Health
05.2023 - 10.2023
Operations Manager, Intake/Community Partnerships
Songbird Therapy
02.2022 - 03.2023
Family Experience Specialist
Songbird Therapy
08.2021 - 01.2022
Lead Case Supervisor
Total Spectrum LLC
05.2018 - 08.2021
Bachelor of Science - Psychology
Illinois College