Eva Vela
Ellicott City,MD
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
26
26
years of professional experience
Work History
Dental Assistant
Ellicott City Dental group
Ellicott City , MD
2021.09 - Current
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Educated patients on treatment procedures and post-procedure home care.
- Documented patient records with procedures performed and added notes taken to charts.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Explained dental services and payment plans to help patients make informed decisions.
- Checked with participants throughout procedures to help alleviate anxiety.
- Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
- Greeted patients upon arrival at the office and escorted them to an examination room.
Office Assistant
Elegant Dental
Columbia , MD
2013.01 - 2021.05
- Maintained an organized filing system of paper documents and electronic files.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Assisted in onboarding new employees by providing orientation materials and training resources.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Greeted visitors in a professional manner and provided assistance when necessary.
- Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
- Assisted in training new employees on office procedures.
- Provided exceptional customer service to clients and visitors.
- Organized interdepartmental communication to improve workflow efficiency.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Maintained strict confidentiality of sensitive information.
Teacher's Assistant
Bath Head Start
Bath , ME
1998.08 - 1999.03
- Prepared lesson materials, bulletin board displays, exhibits and demonstrations to assist teachers in classroom preparation.
- Assisted teachers with instruction and provided clerical support for diverse needs.
- Encouraged positive social behaviors among students through role modeling and conflict resolution techniques.
- Facilitated small group instruction and activities for students of varying abilities.
- Monitored student progress, providing feedback and support as needed.
- Participated in professional development opportunities such as workshops or conferences related to teaching practices or educational trends.
- Collaborated with colleagues to develop instructional plans that meet individual student needs.
- Provided individualized assistance to students with special needs in the classroom.
- Established positive relationships with students, parents, fellow teachers and school administrators.
Education
Some College (No Degree) - Dental Assisting
Monterey Peninsula College
Monterey, CASkills
Bilingual English and Spanish
Attentive to detail
Service to diversity communities
Excellent driver
Timeline
Dental Assistant
Ellicott City Dental group
2021.09 - Current
Office Assistant
Elegant Dental
2013.01 - 2021.05
Teacher's Assistant
Bath Head Start
1998.08 - 1999.03
Some College (No Degree) - Dental Assisting
Monterey Peninsula College
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