Luisa Villarruel

• Assisted in managing daily restaurant operations and staff scheduling.
• Trained team members on customer service and food safety protocols.
• Coordinated inventory management to ensure adequate stock levels.
• Handled cash transactions accurately and efficiently throughout shifts.
• Maintained organized cash registers and balanced daily cash drawers.
• Prepared deposit slips for all incoming funds according to established procedures.

• Provided cocktails for customers.
• Interacted with customers to enhance their experience at the bar.
• Planned and coordinated special events, increasing customer attendance and enhancing bar revenue.
• Kept track of bar tabs and transferred open tabs to dining area for wait staff.
• Trained new bartenders on drink preparation and upselling techniques, improving overall service quality.
• Operated cash register and Point of Sale (POS) system, ensuring accurate transactions and efficient service.

• Mixed drinks and cocktails for diverse clientele at a busy pub.
• Maintained cleanliness and organization of bar area to ensure efficient service and a welcoming environment.
• Delivered exceptional customer service, fostering guest satisfaction and encouraging repeat visits.

Created a lively atmosphere in a fast-paced bar to enhance guest experience. while also entertaining guests on top of the bar top.

• Greeted customers, answered questions, and recommended specials, enhancing customer experience and driving sales.
• Resolved customer concerns with friendly and knowledgeable service.
• Cleared tables promptly after guests left to maintain a clean dining area. and bussed dishes to allow for quick setups.
• Resolved customer concerns with friendly, knowledgeable service, fostering positive guest relations.

• Ensured safe food handling procedures in compliance with health regulations. and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
• Guided patrons in food and drink selections based on preferences, pairings, and current promotions to enhance dining experience.
• Mixed and served a variety of beverages to customers efficiently.
• Maintained cleanliness and organization of the bar area at all times.
• Collaborated with kitchen staff to ensure timely delivery of food orders.

• Displayed merchandise to present visually appealing arrangements that drive sales.
• Capitalized on upselling opportunities for additional products and services to increase sales numbers.
• Leveraged upselling opportunities to enhance customer purchase experience and boost overall sales.
• Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
• Guided customers in using makeup products to create their desired aesthetic.
• Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
• Assisted customers in feeling relaxed and comfortable with the process.
• Cultivated strong relationships with clients to deliver exceptional skincare, makeup, and fragrance experiences.
• Exceeded sales goals by tailoring beauty services to individual customer preferences and needs.

• Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
• Trained new bartenders on drink preparation and upselling techniques.
• Managed store operations during senior managers' absence to ensure continuity.
• Trained and supervised staff to enhance store revenue, customer service skills, and product knowledge.
• Trained newly hired top talent to fill key positions and maximize productivity.
• Managed bar area, designed cocktails and menu, and ensured inventory control, regulatory compliance, and customer relationship management.
• Opened and closed store in absence of senior managers.
• Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
• Trained new bartenders on drink preparation and upselling techniques to increase sales.