Paola M. Figueroa

Responsibilities:

• Supported clinical staff during neurological assessments by preparing equipment and documenting results accurately.
• Room patients.
• Take vitals.
• Help with procedures.
• Make sure patients' medication is up to date.
• Insert injections, etc.

Responsibilities:

• Maintained confidentiality in handling sensitive information while performing administrative tasks.
• Managed daily office operations, ensuring smooth workflow and efficient task execution.
• Provided exceptional customer service to patients, addressing inquiries and resolving issues promptly.
• Coordinated scheduling of appointments and confirming medical appointments.
• Answering phone calls and taking messages.
• Responding to messages from patients.

• Responsibilities:

• Administered daily personal care and hygiene for residents, ensuring comfort and dignity.
• Assisted nursing staff in monitoring vital signs and documenting changes in resident conditions.
• Implemented infection control protocols, promoting a safe environment for residents and staff.
• Trained new staff on resident care procedures and facility policies to enhance team efficiency.
• Answered call lights and supported patient comfort and safety.
• Transported patients between rooms and appointments or testing.
• Facilitated activities of daily living, including feeding and ambulation.
• Obtained patients' medical history to successfully manage patient illnesses through frequent tests and vitals checks.
• Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issuess by verifying meals.
• Maintained a good relationship with internal and external customers.
• Supervised restocking of salad bar, buffet and dinner service.

3.68 GPA