Eva Veliz Lopez
Sparks,NV
Summary
Organized and reliable employee with extensive background managing multiple priorities and providing excellent customer service. Highly organized, proactive and punctual. Willing to take on added responsibilities and learn new skills.
Overview
1
1
year of post-secondary education
4
4
years of professional experience
Work History
Customer Service Representative
Western Pathology
Reno, NV
05.2025 - 02.2026
- Managed client inquiries and provided timely resolution to enhance customer satisfaction.
- Coordinated with laboratory team to ensure accurate and efficient processing of client requests.
- Retrieved patient medical records and delivered patient reports to clients.
- Handled sensitive client information with discretion, ensuring HIPAA compliance at all times.
- Managed outbound and inbound calls providing prompt and accurate information to clients.
- Scheduled specimen/order pickups and deliveries, accommodating to all client requests.
Financial Aid Advisor
Milan Institute
Sparks, NV
09.2024 - 02.2025
- Advised students on financial aid options and application processes.
- Reviewed and evaluated financial aid applications for eligibility compliance.
- Assisted students in completing the Free Application for Federal Student Aid (FAFSA).
- Maintained accurate records of all financial transactions related to student accounts, ensuring timely reconciliation during audits or reviews.
- Managed the disbursement of student loans, grants, and scholarships, ensuring timely payment of tuition and fees.
- Provided exceptional customer service to students and parents seeking assistance with financial aid matters.
Customer Service Representative
Milan Institute
Sparks, NV
07.2023 - 09.2024
- Greeted and assisted customers/students with inquiries and provided information.
- Resolved customer complaints efficiently and maintained satisfaction levels.
- Managed all transactions, including services and retail, using POS system
- Prepared reports, completed special projects, and assisted in orientations.
- Supported staff with clerical duties such copying, scanning, filing and creating documents.
Warehouse Packer
URBN
Reno, NV
08.2022 - 05.2023
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Placed products on conveyors for final wrapping and shipment.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Followed safety policies, procedures and guidelines to prevent and reduce accidents and injuries.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
Education
Medical Billing & Coding
Carrington College
Reno, NV 11.2024 - 07.2025
High School Diploma -
Sparks High School
Sparks, NV06-2022
Skills
- Customer Service
- POS systems
- CRM software
- Attention to detail
- Administrative support
- Problem solving
- Data entry
- MS office
Languages
- English -Fluent
- Spanish -Fluent
Timeline
Customer Service Representative
Western Pathology
05.2025 - 02.2026
Medical Billing & Coding
Carrington College
11.2024 - 07.2025
Financial Aid Advisor
Milan Institute
09.2024 - 02.2025
Customer Service Representative
Milan Institute
07.2023 - 09.2024
Warehouse Packer
URBN
08.2022 - 05.2023
High School Diploma -
Sparks High School