Evalyne Muhia
Summary
Seasoned multiple-industry pharmacy technician and chemistry graduate possessing leadership capabilities and inventory management expertise. Skilled in focused patient care, pharmacy procedure knowledge, inventory excellence. Able to function in various platforms and be able to learn and maneuver quickly to drive results
Overview
7
7
years of professional experience
1
1
Certification
Work History
Pharmacy Offline Technician
OptumRx
04.2022 - Current
- Worked directly with the director and leadership team to manage daily operations
- Troubleshoot and investigate any problems that arise with technicians and pharmacists
- Demonstrated ability to resolve any issues regarding patients orders and inventory issues
- Found solutions for issues in real time preventing workflow disruptions and patient care delays
- Increased production efficiency to maximize output and decrease cost per prescription maximizing company profits
- Assisted in over 200+ fulfillment investigations of reported possible errors by patients
- Completed pharmacy inventory for all McKesson NDC Conversions and all new medications additions
- Maintained proper inventory levels, immediately complied with prescription drug recalls
- Collaborated with multidisciplinary teams to optimize patient outcomes
- Researched daily perpetual inventory adjustments. Performed daily and weekly inventory counts. Made necessary adjustments to financial and physical inventories
Pharmacy Fulfillment Technician
OptumRx
11.2021 - Current
- Processed and filled upwards of 600 prescription orders daily
- Trained 6 new tech employees on pharmacy procedures and policies
- Managed time effectively and met personal productivity goals upwards of 130% relative to network standards
- Worked effectively with 20 other technician colleagues, as well as pharmacists and clerks totaling over 40 warehouse employees
- Maintained adaptability in the face of changing procedures, productivity standards, and consistent network demand adjustments
- Ensured regulatory and general safety procedures were followed, particularly including USP 800 cleanliness guidelines
- Supported 3 floor supervisors and a team of 7 pharmacists to guarantee maximal operational efficiency and productivity
- Maintain confidentiality and complied with the Health Insurance Portability and Accountability Act (HIPAA) and organizational privacy policies
Lead Pharmacy Technician / Inventory Specialist
CVS/Health
03.2020 - 11.2021
- Received written prescriptions or refill requests and verified that the information was complete and accurate
- Provided friendly service at prescription drop-off and pick-up counters, consistently maintaining 95 - 100% customer satisfaction scores
- Received and stored incoming inventory, verified quantities against invoices, checked for outdated medications in current inventory, and informed supervisors of stock needs and shortages within a totaled $500k inventory
- Assisted in training a total of 12 new hires and other members of the pharmacy team when needed
- Prepared and processed medical insurance claim forms and records
- Communicated directly with doctor's offices and insurance agencies via telephone and fax to take care of patient needs
- Understood and performed pharmaceutical calculations in order to obtain correct doses of medication.
Immunizing Pharmacy Technician
CVS/Health LTC Services
12.2020 - 08.2021
- Administered patient thermometer checks, reviewed screening questions, prepared vaccines, and immunized upwards of 80 patients per clinic
- Closely monitored vaccine temperature/storage needs to ensure vaccine integrity.
Chemistry Research Assistant
University of North Carolina at Pembroke
08.2017 - 05.2019
- Conducted and presented data for 2 large-scale experiments spanning 2 years of continual research
- Emphasized research on lysozyme immobilization of calcium alginate and bomb calorimetry usage in obtaining heat of combustion for specific molecular bond energy analysis
- Assisted in the conduction and analysis of undergraduate experiments and studies from fellow chemistry majors
Education
Chemistry / Pre-Med -
University of North Carolina at Pembroke
Pembroke, NC12.2019
Skills
- Team leadership
- Strong communication
- MS Office Suite Proficiency
- Coachability
- Driving results
- System adaptability
- Adaptable business acumen
Certification
- Certified Basic Emergency Medical Technician
- North Carolina Board of Pharmacy Technician
- CPR Certification
- APhA/WSU Pharmacy-Based Immunization Administration by Pharmacy Technicians
Timeline
Pharmacy Offline Technician
OptumRx
04.2022 - Current
Pharmacy Fulfillment Technician
OptumRx
11.2021 - Current
Immunizing Pharmacy Technician
CVS/Health LTC Services
12.2020 - 08.2021
Lead Pharmacy Technician / Inventory Specialist
CVS/Health
03.2020 - 11.2021
Chemistry Research Assistant
University of North Carolina at Pembroke
08.2017 - 05.2019
Chemistry / Pre-Med -
University of North Carolina at Pembroke
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