Eva M. Portillo
Hendersonville,NC
Summary
Customer Service Representative driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care.
Overview
30
30
years of professional experience
Work History
Sales Consultant
Flow VW of Asheville
11.2023 - 03.2025
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
Lab Receptionist / Specimens Collector
Pardee Hospital UNC
01.2022 - 09.2023
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
Route Service Representative
Quest Diagnostics
12.2020 - 11.2022
- Reduced costs by optimizing routes using GPS software, resulting in lower fuel consumption and vehicle wear and tear.
- Adhered strictly to compliance standards set forth by both the company as well as industry regulators.
- Conducted regular safety trainings for team members, fostering a culture of safety awareness within the organization.
- Improved route efficiency by analyzing travel patterns and adjusting routes accordingly.
- Consistently met or exceeded performance metrics established by management for quality control purposes.
- Collaborated with management to develop strategies for improving overall route performance and productivity.
Donor Recruiter/ Sales
One Blood
04.2016 - 03.2018
- Greet and encourage potential donors to donate blood.
- Explain the benefits of blood donations and it various process.
- Obtain daily goals by making sure donor services keep their productivity.
- Assist donors in case of a reaction.
- Work with donor service team to ensure we meet monthly projections.
- Display poster/signs supplying information to potential donors.
- Keep site chair informed and updated of progress.
Customer Service Representative
Ryder Transportation and Logistics
07.2005 - 09.2007
- Respond to customers request via telephone or email.
- Verify data integrity and accuracy.
- Work directly with sales and marketing to maximize operational effectiveness.
- Entered details such as payments, account information and call logs into the company system.
- Generate rental lease for commercial accounts and consumer households.
- Maintain compliance with company rules as well as state and federal agencies.
Owner Operator
Eagle Global Logistics/ Ceva Logistics
04.1999 - 06.2005
- Established long-term customer relationships through prompt and courteous service.
- Redirected shipments in transit in response to customer requests.
- Picked up incoming cargo and delivered to designated locations.
- Maintain accurate stock records and schedules.
- Achieved a 100% on-time shipment delivery.
- Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
Courier
Fedex
01.1995 - 11.1999
- Enforced the on-time shipment of products to create exceptional customer experiences.
- Provide courteous and efficient delivery and pick up of packages.
- Ensure that shipments meets the uniqueness of Fedex service.
- Follow safe driving practices to avoid accidents and harm.
- Picked products for specific routes according to pick sheets.
- Checked the truck prior to delivery to ensure that all packages were on board and stored correctly.
Education
Associate of Science - Medical Assisting
American College for Medical Careers
Orlando, FL2015
Associate of Arts - Airlines and Tourism
Bayamon Technical & Commercial Institute
Bayamon, Puerto Rico1987
Skills
- Self-motivated
- Extremely organized
- Interpersonal and written communication
- Goal Oriented
- Problem Solver
- Proactive
Accomplishments
Awarded with 4 Bravo Zulo distinction at Fedex PR.
Fedex Safe Driver for two years in a row.
Fedex Certified Driver Instructor.
Target Customer Service Award.
One Blood Safety Award 2 years
Timeline
Sales Consultant
Flow VW of Asheville
11.2023 - 03.2025
Lab Receptionist / Specimens Collector
Pardee Hospital UNC
01.2022 - 09.2023
Route Service Representative
Quest Diagnostics
12.2020 - 11.2022
Donor Recruiter/ Sales
One Blood
04.2016 - 03.2018
Customer Service Representative
Ryder Transportation and Logistics
07.2005 - 09.2007
Owner Operator
Eagle Global Logistics/ Ceva Logistics
04.1999 - 06.2005
Courier
Fedex
01.1995 - 11.1999
Associate of Science - Medical Assisting
American College for Medical Careers
Associate of Arts - Airlines and Tourism
Bayamon Technical & Commercial Institute
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