Michael Sousa
Long Beach,CA
Summary
Seeking a position wherein my strong customer service skills, organization, ability to multi-task, communication skills, and positivity will be a benefit to the organization.
Overview
13
13
years of professional experience
Work History
Sales Consultant
Above and Beyond Patio Covers Inc.
04.2020 - Current
- Identify plans and resources that are required to meet project goals and objectives
- Oversee high profile projects by planning, designing, and scheduling phases
- Schedule and manage sales appointments with new clients to present customers with designs that are suited for their home and budget
- Manage projects from procurement to commission
- Excellent communication skills in updating customers with contractor work schedule and timelines for completion
- Achieve project deadlines by coordinating with contractors for scheduling phases and manage performance
- Orchestrate projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
Server/ Food Runner
The Attic
08.2023 - 01.2024
- Ensured that customers received respectful and professional treatment at all times
- Fine dining server with 7+ years of experience
- Provided full tableside service in a fast pace upscale restaurant
- Make certain that all dishes are presented correctly in a timely manner
- Served a high number of guests per shift with accuracy in a 10-table section, memorized over 30 menu items, and food specials every shift, including allergen information
- Greet, seat, and efficiently served customers.
Server
Saint & Second
01.2019 - 01.2020
- Provided exceptional service to a high volume of daily customers; memorized menu, received, and processed in person food orders
- Circulated within assigned areas to assess and address customer needs, effectively prioritized tasks during peak hours
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service
- Promoted teamwork resulting in a positive and upbeat work environment.
Server
Clearman’s Northwoods Inn
01.2013 - 01.2019
- Experienced server in main dining area, memorized food and cocktail menu
- Trained and coached new servers
- Cleared, cleaned, and set-up tables in an unobtrusive manner resulted in a seamless guest flow
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
Apprentice Plumber
Masterline Plumbing
01.2011 - 01.2013
- Assisted and followed direction from Lead Plumber
- Willingness to learn the trade to meet qualifications and requirements for residential and commercial plumbing
- Managed time to meet daily appointments
- Drove company vehicle to pick-up supplies and delivered to varies job sites.
Education
High School Diploma -
Whitcomb High School
Glendora, CACollege Coursework -
Citrus College
Glendora, CASkills
Organized
Self-motivated
Great customer service skills
Proactive problem solving
Multitasker and prioritizing
Positive attitude
Motivated by learning and acquiring new skills
Verbal and written communication
Communicate professionally with clients and co-workers
Expert at measuring and calculating required materials
Technological Skills
- Microsoft Word
- Microsoft Excel
- Outlook
Timeline
Server/ Food Runner
The Attic
08.2023 - 01.2024
Sales Consultant
Above and Beyond Patio Covers Inc.
04.2020 - Current
Server
Saint & Second
01.2019 - 01.2020
Server
Clearman’s Northwoods Inn
01.2013 - 01.2019
Apprentice Plumber
Masterline Plumbing
01.2011 - 01.2013
High School Diploma -
Whitcomb High School
College Coursework -
Citrus College