Evan Adams
Shotgun Eddys
Harrisburg,IL
1
Certification
7
years of professional experience
Customer-focused professional with experience in banking, branch management, hospitality, food service. Experienced in providing excellent customer service, handling financial transactions, supporting daily operations, and building strong relationships with customers and coworkers. Recognized for maintaining high service standards and resolving customer concerns swiftly, contributing to a welcoming and efficient environment.
Work History
Server/Bartender
3 Years 11 Months- Take customer orders and ensure a positive dining and bar experience.
- Handle customer transactions accurately and efficiently
- Maintain a professional and welcoming environment for guests.
- Provide attentive and professional service to customers in a fast-paced hospitality environment.
- Balanced end-of-day totals and managed cash drawer reconciliation.
Assistant Branch Manager
2 Years 2 Months- Supported branch operations by resolving customer concerns and balancing daily workflow priorities.
- Assisted teller team in maintaining service quality, transaction accuracy, and compliance with bank procedures.
- Reviewed account transactions and supporting documents for completeness, accuracy, and regulatory compliance.
- Managed staff schedules, coaching, and performance follow-up to improve coverage and team readiness.
- Monitored cash controls, vault procedures, and drawer reconciliations to reduce operational risk.
- Supported successful internal audits with minimal findings through strong adherence to bank policies and regulations.
- Helped maintain welcoming branch environment through cleanliness, organization, and display of promotional materials.
Server
10 Months- Greeted guests promptly and presented menus with attentive, polished service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled customer transactions and maintained a professional demeanor.
Education
- Accounting
Skills
Teamwork and collaboration
Customer service
Multitasking
Hospitality and guest service
Cash handling
Team management
Task prioritization
Certification
Notary 2021-2025
References
- Tami Schillinger (618) 841-5756
- Jordan Craig (618) 926-7929
- Emma Goines (618) 638-3635
- Regena Patterson (901) 233-0267
Timeline
Server/Bartender
Shotgun Eddys
11.2022 - CurrentRead More
Assistant Branch Manager
Banterra Bank
09.2020 - 11.2022Read More
Server
The Parlor
10.2019 - 08.2020Read More
Southern Illinois University, Carbondale
from Accounting
Read More