Evan Blankenship
Ashcamp,KY
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.
Overview
4
4
years of professional experience
Work History
Wireless Sales Associate
Russell Cellular Verizon Wireless
06.2024 - Current
- Upsold customers by recommending accessories and promotions to increase revenue.
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
- Guided customers to quickly locate merchandise in showroom.
Customer Service Representative
QuickBooks Online
10.2023 - 06.2024
- Maintained a high level of professionalism when dealing with difficult customers
- Handled customer complaints and inquiries in a courteous and efficient manner
- Provided exceptional customer service to ensure customer satisfaction
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
Online Personal Shopper
Walmart
05.2022 - 07.2023
- Provided excellent customer service by responding promptly to inquiries and complaints
- Tracked customer satisfaction ratings through surveys and other methods in order identify areas of improvement
Wireless Sales Associate
T-roc
03.2022 - 04.2022
- Provided technical support to customers regarding setup and troubleshooting of wireless devices
- Determined customer needs by asking relevant questions and listening actively to responses
Counselor Technician
Westcare
06.2021 - 02.2022
- Actively listened to client concerns while remaining non-judgmental in order to create an environment conducive to trust building between counselor and client
- Maintained appropriate boundaries with clients at all times while demonstrating empathy towards them
Education
HIGH SCHOOL DIPLOMA - undefined
Eastridge high School
Lickcreek, Ky05.2014
Skills
- Customer service
- Interpersonal and written communication
- POS system operation
- Technical support
- Sales transactions
- Inventory oversight
- Data management
- Sales documentation
- Relationship building
- Customer interaction
Timeline
Wireless Sales Associate
Russell Cellular Verizon Wireless
06.2024 - Current
Customer Service Representative
QuickBooks Online
10.2023 - 06.2024
Online Personal Shopper
Walmart
05.2022 - 07.2023
Wireless Sales Associate
T-roc
03.2022 - 04.2022
Counselor Technician
Westcare
06.2021 - 02.2022
HIGH SCHOOL DIPLOMA - undefined
Eastridge high School
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