Evan Cheney
Las Vegas,NV
Summary
I am a knowledgeable and dedicated customer service professional with extensive experience in the sales industry. As well, a solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. I take pride in my ability to maintain customer satisfaction and contribute to company success. I specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Relief Status Coordinator
Wynn Resorts
Las Vegas, NV
08.2023 - Current
• Responsible for managing over 1,700 resort style rooms while communicating with housekeeping to maximize inventory.
• Planning with Casino Marketing, Convention Services, and other members of Hotel Operations to assure guest satisfaction.
• Assisting agents to efficiently complete check-ins, check-outs, room moves, and any other unforeseen issues.
Guest Service Representative
Wynn Resorts
Las Vegas, NV
03.2022 - Current
• Assist with processing on average 900 guest arrivals and departures while adhering to Forbes 5-Star Standards.
• Communicate with multiple departments for problem solving and assuring guests needs are satisfied.
• Preform cashiering transactions involving large amounts of cash and credit cards.
Education
High School Diploma - Sports Medicine
Arbor View High School
Las Vegas, NV06.2021
Skills
Relationship building
Guest service
Professional demeanor
Multi-tasking
Upselling
Excellent people skills
Timeline
Relief Status Coordinator
Wynn Resorts
08.2023 - Current
Guest Service Representative
Wynn Resorts
03.2022 - Current
High School Diploma - Sports Medicine
Arbor View High School