Norvisha Turner
Tenet Health
Memphis,TN
8
years of professional experience
Dedicated and dependable professional with several years of management and customer service experience in healthcare and client-focused environments. Experienced in supervising staff, coordinating schedules, resolving conflicts, maintaining documentation, and ensuring high-quality care and customer satisfaction. Strong communicator with excellent organizational, problem-solving, and multitasking skills. Committed to providing exceptional service, leading teams effectively, and creating positive experiences for clients, patients, and customers.
Work History
Patient Access Coordinator
3 Years 11 Months- Coordinated patient scheduling and appointment confirmations for cardiology services.
- Managed patient registration processes, ensuring accurate information collection.
- Assisted patients with insurance verification and financial inquiries effectively.
- Maintained electronic health records, ensuring data integrity and confidentiality.
- Facilitated communication between patients and healthcare providers regarding care options.
- Provided front desk support, greeting patients and answering phone inquiries professionally.
- Collaborated with medical staff to streamline patient flow and enhance service delivery.
- Prepared reports on patient access metrics for clinic management review.
- Applied HIPAA privacy and security regulations while handling patient information.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
Customer Service Representative
2 Years- Assisted customers with inquiries and resolved issues efficiently.
- Explained healthcare services and benefits to clients clearly.
- Managed customer accounts and updated information accurately.
- Collaborated with team members to enhance service delivery.
- Provided feedback on customer trends to improve processes.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Manager
3 Years 6 Months- Managed daily operations of behavioral health programs.
- Supervised staff to ensure compliance with regulatory standards.
- Developed training materials for new team members.
- Assisted individuals with daily living activities and personal care needs.
- Developed and implemented individualized support plans for clients.
- Coordinated transportation for clients to appointments and community events.
- Collaborated with family members to ensure continuity of care.
- Participated in training sessions to enhance caregiving skills and knowledge.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
Education
Associate of Science - AS Pre Nursing
Skills
• Team Leadership
• Customer Service Excellence
• Staff Supervision
• Patient & Customer Relations
• Effective Communication
• Conflict Resolution
• Problem-Solving
• Staff Scheduling & Workforce Coordination
• Documentation & Record Keeping
• Time Management
• Microsoft Office Suite
• Electronic Record Keeping
• Attention to Detail
• Multitasking
• Relationship Building
• Dependability
• Organization
• Adaptability
Timeline
Patient Access Coordinator
Tenet Health
11.2022 - 10.2026Read More
Customer Service Representative
Sagility Health
10.2022 - 10.2024Read More
Manager
Behavioral Services of Tennessee
02.2019 - 08.2022Read More
South College
Associate of Science from AS Pre Nursing
Read More