Evan Childers
Summerville,SC
Summary
Seasoned Airline Customer Service Agent with a proven track record at Southwest Airlines, adept in stress tolerance and exceptional communication. Skilled in multitasking and problem-solving, I have enhanced customer satisfaction through effective resolution of issues and fluent ASL proficiency, ensuring compliance with airline policies and airport procedures. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
7
7
years of professional experience
Work History
Airline Customer Service Agent
Southwest Airlines
Charleston, SC
04.2018 - Current
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Assisted customers with ticketing, seating, and baggage handling requirements.
- Communicated effectively with other departments to ensure the best customer experience possible.
- Coached staff on strategies to enhance performance and improve customer relations.
- Advised passengers of any changes or delays in their scheduled flights.
- Built and maintained productive relationships with employees.
Airline Customer Service Agent
United Airlines
Charleston, SC
08.2017 - 04.2018
- Built and maintained productive relationships with employees.
- Coordinated with ground crew personnel on arrival and departure procedures for each flight.
- Verified passenger documentation ensuring compliance with applicable laws and regulations.
- Checked luggage for proper weight distribution according to aircraft specifications.
- Performed check-in procedures for both domestic and international flights.
Education
High School Diploma -
Summerville High School
Summerville South Carolina06-2017
Skills
- Stress tolerance
- Airline policies
- Airport procedures
- Exceptional communication
- (ASL) fluency
- Problem-solving
- Multitasking Abilities
- Lost baggage tracing
- Product knowledge
Affiliations
- Head coach of a youth church basketball team (ages 15–17)
- Playing basketball on Friday nights
- Enjoying time with family
Accomplishments
- Station Trainer, SWA (2023–Current)
- Graduated LDS Seminary (2013-2017)
Timeline
Airline Customer Service Agent
Southwest Airlines
04.2018 - Current
Airline Customer Service Agent
United Airlines
08.2017 - 04.2018
High School Diploma -
Summerville High School
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