Evan Coker
Starbucks
Bellingham,WA
7
years of professional experience
Shift Supervisor directing 4–7 baristas per shift in a high-volume retail setting. Improves sales and service execution by analyzing workflow patterns, coaching new hires, and keeping cash reconciliation at 100% policy compliance. Strengthens customer loyalty through fast issue resolution and consistent shift control.
Work History
Shift Supervisor
2 Years- Led teams of 4-7 baristas per shift, analyzing workflow patterns to enhance operational efficiency and achieve sales and service targets.
- Trained and coached new hires, tracking individual performance development and driving improvements in team output and customer satisfaction metrics.
- Resolved customer service issues with empathy and professionalism, fostering loyalty and upholding service quality standards.
- Demonstrated consistent accountability and reliability in a high-volume, data-sensitive operational environment.
- Supervised daily operations to ensure high-quality customer service and efficient workflow.
Barista
4 Years 7 Months- Delivered high-quality service during 200+ customer interactions daily, consistently achieving top customer satisfaction scores.
- Upheld quality and presentation standards for beverages and food products, ensuring brand consistency and enhancing customer experience.
- Collaborated with a team of 4-8 partners to streamline service during peak hours, reducing wait times and improving customer flow.
- Applied structured problem-solving techniques, including the LATTE method, to resolve customer issues and strengthen customer loyalty.
- Coordinated communication between team members and managers to facilitate efficient shift operations and enhance team collaboration.
Education
Bachelor of Science - Business Data Analytics
- Relevant Coursework: Python, SQL, Tableau, Business Analytics, Data Visualization
- GPA: 3.42
Timeline
Shift Supervisor
Starbucks
08.2024 - CurrentRead More
Barista
Starbucks
02.2020 - 09.2024Read More
W. P. Carey School of Business, Arizona State University
Bachelor of Science from Business Data Analytics
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