Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jordan White

Lockport,NY

Summary

Dynamic Shift Supervisor at Kelton Enterprises with a proven track record in employee training and conflict resolution. Expert in cash handling and maintaining high standards of service, I consistently enhanced operational efficiency and customer satisfaction. Recognized for motivating staff and implementing safety protocols, driving a culture of excellence in the workplace.

Overview

4
4
years of professional experience

Work History

Shift Supervisor

Kelton Enterprises
08.2022 - 10.2024
  • Trained dozens of new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.

Cashier

Tops Friendly Markets
03.2021 - 08.2022
  • Worked evening shifts to meet business needs.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Master of Arts - English As A Second Language Education

University At Buffalo
Amherst
05-2027

Bachelor of Science - Linguistics

University At Buffalo
Amherst
05-2026

High School Diploma -

Lockport High School
Lockport
06-2022

Skills

  • Employee training
  • Conflict resolution techniques
  • Staff motivation
  • Customer-oriented
  • Workplace safety
  • Staff management

Languages

Korean
Limited Working
French
Limited Working
German
Limited Working

Timeline

Shift Supervisor

Kelton Enterprises
08.2022 - 10.2024

Cashier

Tops Friendly Markets
03.2021 - 08.2022

Master of Arts - English As A Second Language Education

University At Buffalo

Bachelor of Science - Linguistics

University At Buffalo

High School Diploma -

Lockport High School

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