Evan Couche
Bradenton,FL
Summary
Customer service professional with sharp focus on enhancing customer experiences and streamlining processes. Valued for fostering teamwork and driving results through adaptive strategies and effective communication. Known for problem-solving abilities and customer-centered approach.
Overview
5
5
years of professional experience
Work History
Customer Service Manager
Hobby Lobby
10.2021 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of cashiers, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored cashiers on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information
- Keep watch of front of the store for possible theft.
- Assist cashiers with their tills, keeping them full and even.
Department Head
Hobby Lobby
10.2021 - Current
- Enforced organizational rules and incorporated policy changes into departments' day-to-day activities.
- Promoted a positive work environment by fostering teamwork, open communication, and recognition of accomplishments among employees.
- Maintained organized inventory with accurate records through proper ordering procedures.
Cashier
Hobby Lobby
08.2020 - Current
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
Manatee High School
Bradenton, FL09.2021
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Time management
- Training and mentoring
- Cash handling
- Adherence to high customer service standards
- Handling escalations
- Skilled trainer
Timeline
Customer Service Manager
Hobby Lobby
10.2021 - Current
Department Head
Hobby Lobby
10.2021 - Current
Cashier
Hobby Lobby
08.2020 - Current
Manatee High School
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